IT Service Process Coordinator for Government ITIL

Kinetic IT; Canberra; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid options

Flexible hours

Mobility

Part-time roles

Training programs

Mentoring

Vendor exam support

Communities of practice

Regular development reviews

Social events

Cultural celebrations

End-of-year functions

Health and wellness resources

Tailored leave

EAP access

Employee discounts platform

Discounted gym membership

Job summary

Kinetic IT is seeking a Process Coordinator to support a Federal Government customer in strengthening IT services management and driving practical improvements across the service delivery environment. The role is 100% onsite in Canberra or Sydney, requiring an active NV1 or NV2 security clearance and Australian citizenship.

You'll work with process owners, service delivery teams and stakeholders to coordinate processes end to end, develop workflows, and produce clear process documents.

Qualifications

• Australian Citizenship and an active Australian Government security clearance (NV1 or NV2).
• Experience in Service Management or IT service support role, ideally in complex IT/government/enterprise environments.
• Knowledge and understanding of ITIL framework and governance is highly regarded.
• Clear writing and communication skills to contribute to process documentation such as maps, procedures and work instructions.
• Strong organisation and communication skills with ability to deliver to agreed timeframes and provide clear status updates across technical and non-technical teams.

Responsibilities

• Coordinate processes end to end, ensuring streamlined delivery across departments and teams.
• Carry out tasks related to IT service management processes within the team.
• Contribute to development and updating of process documents and work instructions for assigned tasks.
• Actively seek and complete continual service improvement and innovation items and tasks.
• Build awareness of processes relevant to the business unit and collaborate with stakeholders to enable execution.

Skills

ITIL framework

Service management

Process documentation

Written communication

Stakeholder collaboration

Organisational skills

Job description

Kinetic IT is seeking a Process Coordinator to support a Federal Government customer in strengthening IT services management and driving practical improvements across the service delivery environment. The role is 100% onsite in Canberra or Sydney, requiring an active NV1 or NV2 security clearance and Australian citizenship.

You'll work with process owners, service delivery teams and stakeholders to coordinate processes end to end, develop workflows, and produce clear process documents.