Process Manager (Availability and Capacity)

Kinetic IT; Canberra, Sydney; Remote; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid options

Flexible hours

Wellbeing resources

Employee discounts platform

Job summary

Kinetic IT is seeking an Availability and Capacity - Process Manager to support a large Federal Government department. You will translate demand and performance insights into capacity forecasts and availability improvements, combining ITIL-aligned governance with continuous improvement.

The role is based 100% onsite at a Federal Government agency in Sydney or Canberra and requires active Australian Government security clearance (NV1/NV2).

Qualifications

• Australian citizenship with active NV1 or NV2 government security clearance
• ITIL-aligned service management experience in a complex enterprise
• Experience developing capacity forecasts and availability plans
• Ability to identify capacity constraints and translate findings into practical improvements
• Strong stakeholder engagement and coordination across technical, operational and service teams

Responsibilities

• Develop and maintain availability and capacity plans aligned with business demand, service requirements and agreed service levels.
• Analyse utilisation, performance and demand trends to forecast capacity needs and coordinate actions with technical teams and service owners.
• Monitor and report on service availability, investigate trends and risks, and drive improvements to reduce downtime and address bottlenecks.
• Maintain availability and capacity policies, procedures, process maps, reporting and controls aligned with ITIL and governance obligations.

Skills

ITIL

Capacity forecasting

Stakeholder engagement

Governance

Job description

We’re looking for an Availability and Capacity - Process Managerto support a large and dynamic Federal Government department, keeping services reliable and ready for changing demand. Working across service owners, technical teams and stakeholders, you’ll turn demand and performance insights into clear capacity forecasts and availability improvements. Within the environment, you’ll combine practical process management, governance and continuous improvement to ensure services meet business requirements today and into the future.

This role is based 100% onsite at the Federal Government agency in either Sydney or Canberra and requires active Australian Government security (AGSVA) NV1 or NV2 clearance.

What you’ll be doing:

• Develop and maintain availability and capacity plans aligned with business demand, service requirements and agreed service levels.


• Analyse utilisation, performance and demand trends to forecast capacity needs, identify constraints and coordinate actions with technical teams and service owners.


• Monitor and report on service availability, investigate trends and risks, and drive improvements that reduce downtime and address service bottlenecks.


• Maintain availability and capacity policies, procedures, process maps, reporting and controls aligned with ITIL, customer requirements and ESM governance obligations.

What we’re looking for:

• Australian Citizenship, with active NV1 or NV2 Government security clearance (AGSVA).


• Strong practical experience in ITIL-aligned specialism within a complex enterprise service management environment.


• A background and understand the ways of working within a Federal Government agency, with a sound understanding of its operational, governance and security requirements.


• Experience developing capacity forecasts and availability plans, analysing service performance and utilisation data, and reporting against agreed service levels.


• Ability to identify capacity constraints and availability risks, translate findings into practical improvements, and maintain clear reporting and controls.


• Confident stakeholder engagement skills, with the ability to coordinate technical, operational and service management teams.

ABOUT KINETIC IT

Kinetic IT delivers secure, high-impact technology services across cyber security, cloud, digital infrastructure, intelligent workplace and IT service management. For more than 25 years, we’ve supported critical organisations across government, infrastructure, education, law enforcement, defence, emergency services, utilities and transport.

Be You, Create the Future

Our work matters because it helps keep essential services running, communities connected and customers confident in their technology. With 1,500+ people across Australia, we combine national capability with a local, customer-led approach.

We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.


• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).


• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.


• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.


• Other Perks - Access to our employee discounts platform, discounted gym membership and more.