Onsite AV & UC Technician — First-Line Support & Events

Proav Solutions; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive remuneration

Ongoing training

Employee assistance program

Job summary

Pro AV Solutions in Melbourne is seeking an Embedded Onsite AV Service Technician to join our VIC branch. You will provide hands-on AV support, maintain systems, and ensure high-quality service delivery for a key customer site.

You will diagnose issues with video conferencing, digital signage, audio, and control systems; assist users during meetings and live events; liaise with internal teams and vendors for escalations.

Qualifications

• Proven experience in AV installation, support, or maintenance.
• Familiarity with major AV platforms and tools such as Crestron, Extron, Zoom, Teams and Cisco Webex.
• Strong troubleshooting skills and a proactive, hands-on approach.
• Excellent communication and interpersonal skills.
• Ability to work independently in a customer environment.
• Relevant certifications (CTS, Crestron, or Extron) are a plus.
• Excellent time management and organisational skills.
• Positive and motivated attitude.
• Diploma level IT networking qualification or equivalent experience.

Responsibilities

• Provide first-line support for AV systems including video conferencing, digital signage, audio systems, control systems, and displays.
• Diagnose and resolve technical issues promptly to minimise downtime.
• Maintain and monitor AV equipment to ensure optimal performance.
• Support meeting setups, live events, and conference calls as required.
• Deliver a friendly and professional service experience for all onsite users.
• Liaise with internal teams and external vendors for escalated issues.
• Contribute to ongoing improvements in AV service delivery.

Skills

Excellent communication

Strong troubleshooting

Time management

Organisational skills

Customer-focused

Proactive hands-on approach

Education

Diploma level TAFE or Cert IV in IT (Networking)

3 years IT work experience

Tools

Crestron

Extron

Zoom

Teams

Cisco Webex

Job description

Pro AV Solutions in Melbourne is seeking an Embedded Onsite AV Service Technician to join our VIC branch. You will provide hands-on AV support, maintain systems, and ensure high-quality service delivery for a key customer site.

You will diagnose issues with video conferencing, digital signage, audio, and control systems; assist users during meetings and live events; liaise with internal teams and vendors for escalations.