Onsite Account Manager

Labourforce; Sydney; On-site; AUD 95,000 - 125,000; Full time

Job summary

Labourforce is seeking an Onsite Account Manager to lead workforce operations at an automated distribution centre in Kemps Creek, NSW. You will oversee recruitment, onboarding and day-to-day workforce management on a Monday to Friday day-shift with some flexibility.

As the onsite recruitment and workforce lead, you’ll partner with client stakeholders and internal teams to deliver service excellence, meet operational goals and maintain a high-performing team in a cutting-edge facility.

Qualifications

• Experience in onsite workforce or account management in logistics, warehousing or supply chain.
• Strong recruitment, scheduling and performance management skills.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Lead recruitment and onboarding to align workforce with site needs.
• Manage daily workforce activities including rosters, attendance, and shift coverage.
• Monitor and report key performance metrics, driving improvements.
• Foster an engaged onsite culture through proactive communication and collaboration.

Job description

Onsite Account Manager – Kemps Creek, NSW

Drive Workforce Excellence at a World-Class Automated Distribution Centre

Are you a dynamic, results-driven recruitment professional ready to take ownership of onsite workforce operations? We’re seeking an experienced Onsite Account Manager to lead and optimise workforce performance at our client’s state-of-the-art Automated Distribution Centre in Kemps Creek, NSW.
In this pivotal role, you’ll be the key connection between client operations and our workforce, ensuring smooth recruitment, engagement, and performance delivery across one of Australia’s most advanced supply chain environments.
We’re looking for someone to provide Monday to Friday day-shift coverage, with some flexibility in hours.

About the Role

As the onsite recruitment and workforce lead, you’ll oversee the full employee lifecycle — from recruitment and onboarding to attendance, performance, and retention. You’ll partner closely with client stakeholders and internal teams to deliver exceptional service, meet operational goals, and maintain a motivated, high-performing team.

Key Responsibilities

• Lead recruitment and onboarding processes to align workforce supply with site operational needs.
• Manage daily workforce activities, including rosters, attendance, timekeeping, and shift coverage.
• Monitor and report on key performance metrics, driving continuous improvement where needed.
• Build and nurture an engaged onsite culture through proactive communication and collaboration.
• Serve as the primary liaison between client stakeholders and internal support teams.
• Maintain accurate workforce data and insights on performance, retention, and attendance.
• Identify and implement process improvements to enhance efficiency and service delivery.

About You

• Demonstrated experience in onsite workforce or account management, ideally within logistics, warehousing, or supply chain.
• Strong background in recruitment, scheduling, and performance management.
• Exceptional communication, stakeholder engagement, and problem-solving abilities.
• A proactive, hands-on approach with the confidence to lead in a fast-paced, high-volume environment.
• Working knowledge of WHS, HR compliance, and rostering systems.

Why Join Us?

• Be part of a cutting-edge distribution network supporting one of Australia’s most iconic retail brands.
• Work onsite at a modern, fully automated facility featuring advanced technology and systems.
• Thrive in a supportive, collaborative culture that values initiative and continuous improvement.
• Enjoy career growth opportunities, professional development, and a competitive salary package.

Take the Next Step

If you’re passionate about people, performance, and creating operational excellence — we’d love to hear from you. Make your mark as an Onsite Account Manager driving workforce success at Kemps Creek.