Online Reputation & Client Experience Lead

Peninsula Australia; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Enhanced Leave

Profit Sharing

Super Service & MVP Awards

Career Pathways

Education Assistance Program

Bright Exchange

Health & Wellness

Social Club

Job summary

Peninsula Australia is seeking an Online Reputation Specialist to elevate our online presence across review platforms and social channels. You will monitor feedback, respond professionally, and collaborate with internal teams to improve the client experience.

This role emphasizes rewarding performance with enhanced leave, profit sharing and development opportunities. Join a trusted market leader in HR, Employment Relations and Health & Safety advisory, based in Sydney.

Qualifications

• Outstanding communication skills, both written and verbal.
• Strong business sense and ability to curate incentives.
• Ability to challenge internal teams and drive accountability.
• Strong attention to detail and reporting skills.

Responsibilities

• Manage and monitor all online review platforms (Google & Trustpilot), ensuring timely responses.
• Proactively engage with clients to understand concerns and resolve issues.
• Collaborate with internal teams to drive accountability for client feedback.
• Design and implement incentive programs across Peninsula Group to encourage review generation and client interactions.
• Provide weekly reporting to stakeholders with metrics, insights, risks and actions.
• Monitor brand and media; partner with marketing to observe forums and social channels.

Skills

Excellent communication

Business acumen

Accountability

Attention to detail

Job description

Peninsula Australia is seeking an Online Reputation Specialist to elevate our online presence across review platforms and social channels. You will monitor feedback, respond professionally, and collaborate with internal teams to improve the client experience.

This role emphasizes rewarding performance with enhanced leave, profit sharing and development opportunities. Join a trusted market leader in HR, Employment Relations and Health & Safety advisory, based in Sydney.