Healthcare SaaS Customer Success Champion

Better Staff; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Better Staff is seeking a hands-on Customer Success professional in Sydney, Australia, to be a primary day-to-day contact for customers as they onboard and adopt our AI-powered SaaS platform in the healthtech space.

You will guide onboarding, answer questions, and coordinate with Product and Engineering to resolve issues, ensuring customers derive real value from the product while growing relationships with healthcare clients.

Qualifications

• Experience in a B2B customer-facing role.
• Strong customer service and relationship-building skills.
• Clear written and verbal communication.
• Ability to learn software products quickly.

Responsibilities

• Become a trusted point of contact for medical practices, clinicians and other healthcare customers.
• Support new customers through onboarding.
• Help customers understand and use different product features.
• Answer day-to-day questions and general enquiries.
• Follow up with customers to ensure comfort using the platform.
• Speak with practice managers, clinicians and other customer stakeholders.
• Coordinate with Product or Engineering when a technical issue needs investigation.
• Keep customers informed while issues are being resolved.
• Ensure problems are followed through rather than passed on.
• Identify recurring feedback or issues and raise them internally.
• Support customer training, product updates and education.
• Work with Sales, Product and Engineering as new customers come on board.

Skills

B2B customer-facing

Customer relationship building

Clear communication

Organisational skills

Job description

Better Staff is seeking a hands-on Customer Success professional in Sydney, Australia, to be a primary day-to-day contact for customers as they onboard and adopt our AI-powered SaaS platform in the healthtech space.

You will guide onboarding, answer questions, and coordinate with Product and Engineering to resolve issues, ensuring customers derive real value from the product while growing relationships with healthcare clients.