On-Site School Tech Hardware Specialist

Compass Education; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Learning and development budget

Employee Assistance Program (EAP)

Parental leave program

Team events and in-office perks

Employee Referral Program

Inclusive culture

Job summary

Compass Education is seeking a Hardware Technician in Melbourne to support and maintain our in-house technology and IT assets. You’ll install, diagnose and upgrade hardware, while ensuring smooth daily operations for staff and students.

You’ll handle end-user workstations, networking hardware and peripherals, respond to Jira tickets, and train non-technical staff on computer operation. This role offers hands-on hardware work within a growing education tech environment.

Qualifications

• 2+ years hands-on experience installing, configuring, diagnosing and repairing PC hardware.
• Working knowledge of networking hardware and workstation OS.
• Experience resolving hardware issues via a ticketing system such as Jira.
• Clear communication and ability to train non-technical staff.
• Strong documentation, inventory and reporting practices.
• Experience liaising with suppliers and third-party vendors.

Responsibilities

• Install, configure, diagnose, repair and upgrade hardware and peripherals.
• Set up and test workstations and networking devices, and support software as needed.
• Troubleshoot complex PC problems on-site and arrange off-site repairs when required.
• Respond to Jira hardware tickets and track resolutions.
• Train staff on computer usage and best practices.
• Build and test customised configurations across platforms and OSes.
• Liaise with vendors and support providers for installations and repairs.
• Maintain an inventory of monitors, keyboards, drives and printers, and report performance.

Skills

Hardware installation

PC troubleshooting

Networking hardware

Jira ticketing

Staff training

Documentation

Inventory management

Tools

Jira

Job description

Compass Education is seeking a Hardware Technician in Melbourne to support and maintain our in-house technology and IT assets. You’ll install, diagnose and upgrade hardware, while ensuring smooth daily operations for staff and students.

You’ll handle end-user workstations, networking hardware and peripherals, respond to Jira tickets, and train non-technical staff on computer operation. This role offers hands-on hardware work within a growing education tech environment.