Hardware Technician

Compass Education; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Learning and development budget

Employee Assistance Program (EAP)

Parental leave program

Team events and in-office perks

Employee Referral Program

Inclusive culture

Job summary

Compass Education is seeking a Hardware Technician in Melbourne to support and maintain our in-house technology and IT assets. You’ll install, diagnose and upgrade hardware, while ensuring smooth daily operations for staff and students.

You’ll handle end-user workstations, networking hardware and peripherals, respond to Jira tickets, and train non-technical staff on computer operation. This role offers hands-on hardware work within a growing education tech environment.

Qualifications

• 2+ years hands-on experience installing, configuring, diagnosing and repairing PC hardware.
• Working knowledge of networking hardware and workstation OS.
• Experience resolving hardware issues via a ticketing system such as Jira.
• Clear communication and ability to train non-technical staff.
• Strong documentation, inventory and reporting practices.
• Experience liaising with suppliers and third-party vendors.

Responsibilities

• Install, configure, diagnose, repair and upgrade hardware and peripherals.
• Set up and test workstations and networking devices, and support software as needed.
• Troubleshoot complex PC problems on-site and arrange off-site repairs when required.
• Respond to Jira hardware tickets and track resolutions.
• Train staff on computer usage and best practices.
• Build and test customised configurations across platforms and OSes.
• Liaise with vendors and support providers for installations and repairs.
• Maintain an inventory of monitors, keyboards, drives and printers, and report performance.

Skills

Hardware installation

PC troubleshooting

Networking hardware

Jira ticketing

Staff training

Documentation

Inventory management

Tools

Jira

Job description

Come shape the future of education with us.

At Compass, we're on a mission to transform the school day for everyone - from staff and students to families and administrators.

We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving. That mission has fuelled our growth into a global scale-up, now supporting 5,000+ schools across three countries, backed by a team of 300+ people. Our all-in-one school management platform is redefining how education communities connect, communicate and operate.

We're now looking for a Hardware Technician to support and maintain our in-house technology equipment and IT assets.

About The Role

You’ll install, configure, diagnose, repair and upgrade the hardware and equipment our people rely on every day, keeping it performing at its best.

What You’ll Do

Planning & Documentation

• Maintain procedures for logging and reporting on hardware performance
• Document hardware failures, repairs, installations and removals accurately
• Support new computer projects and new hardware installations
• Keep up to date with hardware and equipment contracts, and supervise contract-based installations

Support & Troubleshooting

• Install, configure, test, maintain and troubleshoot end user workstations, networked peripherals and networking hardware
• Support associated workstation and networking software where required
• Diagnose and resolve complex PC problems on-site, arranging off-site repair where needed
• Respond to hardware Jira tickets
• Train and support staff on computer operation and related issues
• Build, install and test customised configurations across platforms and operating systems
• Liaise with third‑party support providers and equipment vendors where needed

Inventory & Reporting

• Build and maintain an inventory of monitors, keyboards, hard drives, modems, printers, scanners and other peripherals
• Monitor and test PC performance, and report on performance statistics

Requirements

About You

• Hands‑on experience (2+ years) installing, configuring, diagnosing and repairing PC hardware and peripherals
• Working knowledge of networking hardware and workstation operating systems
• Experience resolving hardware issues through a ticketing system such as Jira
• Clear communication skills, and comfort training and supporting non‑technical staff
• An organised approach to documentation, inventory and reporting
• Experience working with suppliers and third‑party vendors

Benefits

Why Join Compass

You’ll join a purpose‑driven company at a genuinely exciting stage of growth, keeping the equipment our people rely on running every day.

What we offer:

• Learning and development opportunities, including a dedicated PD budget
• 24/7 access to our Employee Assistance Program (EAP), including face‑to‑face, phone and live chat support
• A parental leave program for both primary and secondary carers
• Regular team events, social budgets and in‑office perks help you stay connected, from team lunches to end‑of‑week socials
• Employee Referral Program
• A supportive, inclusive culture where your voice is valued and heard

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior to commencing employment, you’ll need:

• A valid Employee Working With Children Check
• A satisfactory National Police Check
• Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)