On-Site Education IT Technician (Field Services)

GuidedHR; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Invotec Solutions in Melbourne seeks a hands-on IT Technician to join our Field Services team. You’ll be the face on site supporting staff and students across classrooms, offices and shared spaces, often with a lesson waiting on you.

Role focuses on laptop/desktop/tablet support, classroom tech (projectors, AV, interactive displays), network troubleshooting, on-site incident resolution, and clear communication with teachers and admin staff. On-site, full-time, education sector.

Qualifications

• 12+ months in a similar role, ideally in managed services.
• Windows 11 and Apple (macOS, iOS) experience
• Windows Server, Active Directory and Group Policy knowledge
• Microsoft 365 experience: Exchange Online, Teams, SharePoint and OneDrive
• Basic network support skills: WAN/LAN, routers, firewalls and security
• Strong written and verbal communication

Responsibilities

• Support laptops, desktops and tablets
• Keep classroom tech running: projectors, AV and interactive displays
• Troubleshooting network and connectivity issues
• Resolving incidents and service requests on site
• Keeping teachers and admin staff in the loop on incidents, changes and planned outages
• Working with our service desk and escalation teams

Skills

Windows 11

Apple macOS/iOS

Active Directory & Group Policy

Microsoft 365 (Exchange/Teams/SharePlt

Tools

Networking (WAN/LAN)

Communication

Job description

Invotec Solutions in Melbourne seeks a hands-on IT Technician to join our Field Services team. You’ll be the face on site supporting staff and students across classrooms, offices and shared spaces, often with a lesson waiting on you.

Role focuses on laptop/desktop/tablet support, classroom tech (projectors, AV, interactive displays), network troubleshooting, on-site incident resolution, and clear communication with teachers and admin staff. On-site, full-time, education sector.