Senior ICT Field Technician – Education Network & Travel

Catholic Education Diocese Of Ballarat; Ballarat; On-site; AUD 60,000 - 80,000; Full time

Job summary

Catholic Education Ballarat is seeking an experienced ICT Technician - Field Services to deliver advanced ICT support across our network of schools and offices throughout Western Victoria. The role combines hands-on technical work with customer engagement and continuous service improvement.

You will lead complex onsite and remote issue resolution, mentor colleagues, and work with schools and suppliers to refresh and secure technology while ensuring compliance.

Qualifications

• Experience delivering ICT support across multi-site or complex environments.
• Advanced knowledge of Windows, Microsoft 365, Microsoft Entra ID, Intune and endpoint management.
• Experience troubleshooting network, wireless and infrastructure issues.
• Ability to communicate technical concepts clearly to a range of stakeholders.
• Proactive approach to documentation and knowledge sharing.
• Relevant ICT qualifications or certifications.

Responsibilities

• Lead the diagnosis and resolution of complex onsite and remote ICT issues.
• Provide advanced support across Microsoft 365, Windows and Apple devices, networking, wireless, telephony and audiovisual technologies.
• Support infrastructure upgrades, device deployments and technology refresh projects.
• Act as an escalation point, mentoring colleagues and sharing technical expertise.
• Work closely with schools, suppliers and specialist teams to deliver high‑quality ICT services.
• Ensure security, privacy and compliance requirements are embedded in all technical activities.

Skills

ICT support

Multi-site experience

Windows 365

Entra ID

Intune

Network troubleshooting

Communication

Documentation

Certifications

Education

ICT qualifications or certifications

Tools

Jamf

Google Workspace

Job description

Catholic Education Ballarat is seeking an experienced ICT Technician - Field Services to deliver advanced ICT support across our network of schools and offices throughout Western Victoria. The role combines hands-on technical work with customer engagement and continuous service improvement.

You will lead complex onsite and remote issue resolution, mentor colleagues, and work with schools and suppliers to refresh and secure technology while ensuring compliance.