On-Site Helpdesk Technician - Fintech Support (Hawthorn)

Quest Payment Systems Pty Ltd; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Fantastic opportunity to start or take

Award-winning Fintech company

Excellent salary package

Innovative and collaborative team

Job summary

Quest Payment Systems Pty Ltd invites applications for a Helpdesk Support role based at our Hawthorn headquarters in Melbourne. The successful candidate will deliver Level 1 IT support to a national client base via phone and email, and assist with site installations.

Strong communication, basic networking knowledge, and experience with Windows OS/Office 365 are essential. The role requires on-site presence and a rotating schedule across early and late shifts.

Qualifications

• Experience in a similar IT role.
• Knowledge of payments, Fintech and technology industries.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and time-management skills.
• The ability to think on your feet and outside the box.
• Strong technical background with an ability to understand complex technical systems and problems.
• Reliable and resourceful.
• Client-focused, quality-focused and process-orientated.
• Self-motivated and a team player with an attitude of getting things done.

Responsibilities

• Providing Level 1 technical support to clients via telephone and email.
• Supporting and coordinating site installations.
• Logging all call activities in the department's database system.
• Escalating any issues for further troubleshooting until the problem is resolved.

Skills

IT support experience

Strong communication

Problem solving

Time management

Team player

Windows OS & Office 365

Basic networking

Hardware troubleshooting

Ticketing systems

Education

Certificate III/IV in Information Technology or equivalent

Tools

Ticketing systems

Helpdesk software

Job description

Quest Payment Systems Pty Ltd invites applications for a Helpdesk Support role based at our Hawthorn headquarters in Melbourne. The successful candidate will deliver Level 1 IT support to a national client base via phone and email, and assist with site installations.

Strong communication, basic networking knowledge, and experience with Windows OS/Office 365 are essential. The role requires on-site presence and a rotating schedule across early and late shifts.