Helpdesk Technician – Immediate Start, Melbourne CBD

Compnow; Melbourne; On-site; AUD 36,000 - 47,000; Full time

Benefits offered by this job

Employee discounts on IT equipment

Training programs designed for you

Long term career pathways

Job summary

Compnow is hiring a Helpdesk Technician to provide hands-on Level 1 technology support at our Melbourne CBD site. You will be the first contact for requests, helping users resolve issues across accounts, devices, software and mobile technology.

This role suits someone early in their IT career who enjoys troubleshooting, delivering helpful customer service and taking ownership of issues through to resolution. Casual, five days a week, approx. one‑month project with potential to continue.

Qualifications

• Working knowledge of Microsoft Windows and common end‑user hardware.
• Confidence completing password resets, account administration and device setup.
• Experience installing, configuring and troubleshooting standard software.
• A genuine interest in technology and a hands‑on approach to problem‑solving.
• Strong customer service and communication skills.
• Good organisation, attention to detail and the ability to manage changing priorities.
• Exposure to Microsoft Intune, Android, Apple iOS or Cisco Meraki will be highly regarded.

Responsibilities

• Respond to incoming service desk requests, phone calls and walk‑up enquiries.
• Triage and resolve Level 1 incidents with minimal disruption to users.
• Reset passwords and manage user accounts.
• Set up and configure Windows computers, mobile devices and peripherals.
• Complete user provisioning and other standard access tasks.
• Install and configure approved software and applications.
• Support users of Windows, Android and Apple iOS devices.
• Keep users informed and follow issues through to resolution.
• Record ticket information and escalate complex issues to senior engineers.
• Identify recurring issues and suggest improvements to support processes.

Skills

Windows OS

Password resets

Device setup

Customer service

Troubleshooting

Tools

Microsoft Intune

Cisco Meraki

Job description

Compnow is hiring a Helpdesk Technician to provide hands-on Level 1 technology support at our Melbourne CBD site. You will be the first contact for requests, helping users resolve issues across accounts, devices, software and mobile technology.

This role suits someone early in their IT career who enjoys troubleshooting, delivering helpful customer service and taking ownership of issues through to resolution. Casual, five days a week, approx. one‑month project with potential to continue.