Helpdesk Support | Australian Fintech Company

Quest Payment Systems Pty Ltd; Melbourne; Sur place; AUD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Fantastic opportunity to start or take

Award-winning Fintech company

Excellent salary package

Innovative and collaborative team

Résumé du poste

Quest Payment Systems Pty Ltd invites applications for a Helpdesk Support role based at our Hawthorn headquarters in Melbourne. The successful candidate will deliver Level 1 IT support to a national client base via phone and email, and assist with site installations.

Strong communication, basic networking knowledge, and experience with Windows OS/Office 365 are essential. The role requires on-site presence and a rotating schedule across early and late shifts.

Qualifications

• Experience in a similar IT role.
• Knowledge of payments, Fintech and technology industries.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and time-management skills.
• The ability to think on your feet and outside the box.
• Strong technical background with an ability to understand complex technical systems and problems.
• Reliable and resourceful.
• Client-focused, quality-focused and process-orientated.
• Self-motivated and a team player with an attitude of getting things done.

Responsabilités

• Providing Level 1 technical support to clients via telephone and email.
• Supporting and coordinating site installations.
• Logging all call activities in the department's database system.
• Escalating any issues for further troubleshooting until the problem is resolved.

Connaissances

IT support experience

Strong communication

Problem solving

Time management

Team player

Windows OS & Office 365

Basic networking

Hardware troubleshooting

Ticketing systems

Formation

Certificate III/IV in Information Technology or equivalent

Outils

Ticketing systems

Helpdesk software

Description du poste

Helpdesk Support | Australian Fintech Company

Quest Payment Systems Pty Ltd, based in Hawthorn, is an award-winning Australian Fintech company that produces a range of innovative "end-to-end" payment solutions, including payment terminal hardware, software, and transaction services, for major Australian retailers and financial institutions.

Find out more at: https://www.questpaymentsystems.com/

ABOUT THE ROLE

We are looking for Level 1 team members to join our Helpdesk Support team and work from our office in Hawthorn where you will provide technical support to our national client base.

You will be responsible for:

Providing Level 1 technical support to clients via telephone and email

Supporting and coordinating site installations

Logging all call activities in the department's database system

Escalating any issues for further troubleshooting until the problem is resolved

SKILLS AND EXPERIENCE

The ideal candidate will possess:

Experience in a similar IT role

Knowledge of payments, Fintech and technology industries

Strong communication skills, both verbal and written

Excellent problem-solving and time-management skills

The ability to think on your feet and outside the box

Strong technical background with an ability to understand complex technical systems and problems

Reliable and resourceful

Client-focused, quality-focused and process-orientated

Self-motivated and a team player with an attitude of getting things done

Proficiency with Microsoft Windows operating systems and Office 365

Basic networking knowledge and hardware troubleshooting skills

Experience with ticketing systems or helpdesk software

Certificate III/IV in Information Technology or equivalent experience

Relevant IT certifications (desirable but not essential)

Ability to pass background checks and security clearances as required

BENEFITS

Fantastic opportunity to start or take the next step in your IT career

Work for an award-winning Fintech company

Excellent salary package for the right candidate

Innovative and collaborative team environment

Hours of work?

This position is located in our Hawthorn headquarters and requires on-site presence. Our operational hours run from 6 am to 10 pm every day, including public holidays. The role operates on a rotating schedule, planned three months in advance. Shifts generally fall within these time frames: 6 am to 3 pm, 8:30 am to 5:30 pm, 11 am to 8 pm, and 1 pm to 10 pm.

Just so you know - Candidates must have unrestricted Australian work rights - no visa sponsorship is available for this position.

Just so you know – only successful applicants will be contacted.

Just so you know - this role is an in-office role working from our headquarters in Hawthorn.

Just so you know - we are open 365 days a year from 6 am - 10 pm and this role works a rotating roster (provided three months in advance)