Level 1 Help Desk Technician

Hall & Prior Aged Care Group; Canterbury-Bankstown; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

On-Site Parking

Job summary

Hall & Prior Aged Care Group seeks an IT support professional to join a private school in Bankstown, NSW, on-site. You’ll deliver Level 1 help desk support to staff and students, manage tickets, and work with senior engineers to resolve issues quickly while maintaining a calm, professional approach.

A current Australian driver's licence and WWC check are preferred, with opportunities to grow into Level 2/3 responsibilities.

Qualifications

• Experience in a school help desk, service desk or IT support role.
• Strong troubleshooting across Windows, Microsoft 365 and macOS.
• Hands-on exposure to Active Directory, Entra ID, Exchange Online, Teams and endpoint support.
• Excellent customer service and communication skills with calm under pressure.
• Attention to detail and ability to follow process, work solo or in a team.
• Current Australian driver's licence and access to own transport.
• Working With Children Check or ability to obtain one; legal right to work in Australia.

Responsibilities

• Delivering Level 1 support across phone, email and walk-ups with a friendly, unflappable manner.
• Logging, prioritising and driving tickets through to resolution, escalating when needed.
• Troubleshooting Microsoft 365, Windows, macOS, mobile devices, printers, networking and end-user apps.
• Running user onboarding and offboarding from account creation to access and permissions.
• Handling password resets, MFA configuration, access requests and daily account administration.
• Deploying and configuring workstations, laptops and mobile devices for staff and students.
• Keeping ticket notes, documentation and knowledge base articles accurate and useful.

Skills

School help desk

Windows support

Microsoft 365

Apple macOS

Customer service

Communication

Transport

Tools

Entra ID

Exchange Online

Microsoft Intune

ConnectWise PSA

RMM tools

Job description

EARN $70,000 - $90,000 pa + Super | Package Commensurate With Exp

Full-Time On-site Role at a Private School in the Bankstown Area

Build A Long-Term IT Career With Mentoring From Senior Engineers

About The Company

Our client is a leading Managed Services Provider, delivering IT support, cloud, cybersecurity, networking and digital transformation solutions to businesses and education providers across Australia. Technical depth is only half the story as they have built their reputation on service that customers actually rave about.

This role sits inside their Service Delivery team. The Head office is in Norwest, but your days will be spent on-site at a private school in the Bankstown area, looking after staff and students as their go-to IT person. The culture is collaborative and genuinely supportive, with Level 2 and Level 3 engineers always a call away.

About The Opportunity

As the first point of contact for the school, you will keep technology working for the people who rely on it every day, resolving issues fast, communicating clearly and escalating the tricky ones with the detail your senior engineers need.

Some of your responsibilities will include:

• Delivering Level 1 support across phone, email and walk-ups, with a friendly, unflappable manner
• Logging, prioritising and driving tickets through to resolution, escalating to Level 2 and 3 engineers when needed
• Troubleshooting Microsoft 365, Windows, macOS, mobile devices, printers, networking and end-user applications
• Running user onboarding and offboarding, from account creation through to access and permissions
• Handling password resets, MFA configuration, access requests and day-to-day account administration
• Deploying and configuring workstations, laptops and mobile devices ready for staff and students
• Keeping ticket notes, documentation and knowledge base articles accurate and genuinely useful

About You

The successful candidate will have:

• Experience in a school help desk, service desk or IT support role
• Strong troubleshooting skills across Windows, Microsoft 365 and Apple macOS
• Hands-on exposure to Active Directory, Entra ID, Exchange Online, Teams and endpoint support
• Excellent customer service and communication skills, with a calm head under pressure
• Sharp attention to detail and the discipline to follow process, working solo or with the team
• A current Australian driver's licence and your own transport
• A valid Working With Children Check (or the ability to obtain one before commencing)
• National Police Check and the right to work in Australia

Experience with Microsoft Intune and mobile device management, networking fundamentals such as DNS, DHCP, Wi-Fi and VPN, ConnectWise PSA or RMM tools, or certifications including CompTIA A+, Microsoft Fundamentals or Apple Device Support will set you apart.

What's In It For You?

• Build A Long-Term IT Career — Grow Inside A Fast-Paced MSP And Work Towards Relevant IT Certifications
• Learn From Senior Engineers — Escalate, Shadow And Sharpen Your Skills Alongside Level 2 And 3 Specialists
• Broaden Your Technical Range — Microsoft 365, Windows, macOS, Networking And Mobile Device Management
• Own Your Own Site — Be The Trusted Face of IT for an Entire School Community
• Join A Collaborative Service Delivery Team — A Genuinely Supportive Culture That Puts Customer Experience First
• On-Site Parking Available - Work Mon - Fri in a private school in the Bankstown Area

Few Level 1 roles hand you a site of your own and a bench of senior engineers standing behind you.