Newcastle Government Services Concierge

DFP Recruitment; Newcastle; On-site; AUD 43,000 - 61,000; Full time

Job summary

DFP Recruitment is seeking Customer Concierge Operators for a Newcastle-based contact centre on a 6-month contract with an hourly rate of 37.50 AUD plus superannuation. Roles involve handling general enquiries and government services, with training and nesting, and a rotating shift pattern from 7:00am to 7:00pm.

Office-based work and in-person assessment on 18 November are required. The position requires 2–3 years in customer service and proficiency in MS Office (Outlook/Teams).

Qualifications

• 2-3 years experience in a customer service environment, ideally within a contact centre, retail or administration setting.
• Excellent written and verbal communication skills.
• Previous experience working in an office-based environment.
• Strong computer literacy and confidence navigating multiple systems.
• Intermediate Microsoft Office skills, particularly Outlook and Teams.
• Strong email etiquette and professional communication skills.
• The ability to pick up new systems and processes quickly.
• Excellent attention to detail and the ability to manage competing priorities.
• A positive, adaptable approach and confidence dealing with a diverse range of customers.

Responsibilities

• Responding to customer enquiries and providing accurate information and assistance.
• Delivering a positive, professional and friendly customer experience across phone and digital channels.
• Researching and resolving customer enquiries, escalating more complex matters where required.
• Maintaining accurate customer records and updating internal databases.
• Providing guidance and assistance to help customers navigate available services.
• Recording customer feedback and complaints and ensuring these are appropriately escalated.
• Completing general administrative and processing tasks.
• Working towards individual and team performance targets while maintaining accuracy and quality.

Skills

Customer service

Communication

Office environment

MS Office

Tools

Outlook

Teams

Job description

DFP Recruitment is seeking Customer Concierge Operators for a Newcastle-based contact centre on a 6-month contract with an hourly rate of 37.50 AUD plus superannuation. Roles involve handling general enquiries and government services, with training and nesting, and a rotating shift pattern from 7:00am to 7:00pm.

Office-based work and in-person assessment on 18 November are required. The position requires 2–3 years in customer service and proficiency in MS Office (Outlook/Teams).