Customer Concierge

Quay Appointments; Newcastle; On-site; AUD 43,000 - 61,000; Full time

Job summary

Quay Appointments Pty is hiring a Customer Concierge Operator in Newcastle, on-site, Monday–Friday. You’ll work 7 paid hours per day (35 hours per week) on a rotating roster, at a government contact centre, with start 4 December 2026 and end 3 June 2027, with potential extension.

You’ll join a training-focused team, handle inbound calls, guide customers through online services, and update records using computer systems.

Qualifications

• Experience helping customers in retail, hospitality or similar environment.
• Friendly communicator who listens and enjoys solving problems.
• Comfortable using computers and learning new systems.
• Able to stay patient and focused when busy.

Responsibilities

• Answer inbound calls and help customers with enquiries.
• Explain information clearly and guide customers through online services.
• Use computer systems to find answers and update customer records.
• Handle customer concerns calmly and seek support for complex enquiries.

Skills

Customer service

Communication

Problem solving

Patience under pressure

Job description

Newcastle | On-site | Monday–Friday

$37.50 per hour + super | 35 hours per week

4 December 2026 – 3 June 2027, with potential for extension

Enjoy helping people and ready to bring your customer service skills into a contact centre? If you’ve worked in retail, hospitality or another customer‑facing role, we’d love to hear from you.

Quay Appointments is seeking a Customer Concierge Operator to support a government organisation in Newcastle. You’ll receive training, with team leaders and specialists available to support you.

About the role

• Answer inbound calls and help customers with enquiries.
• Explain information clearly and guide customers through online services.
• Use computer systems to find answers and update customer records.
• Handle customer concerns calmly and seek support for complex enquiries.

About you

• You have experience helping customers in retail, hospitality or a similar environment.
• You’re a friendly communicator who listens and enjoys solving problems.
• You’re comfortable using computers and learning new systems.
• You can stay patient and focused when things get busy.

Hours & roster

You’ll work 7 paid hours per day, 35 hours per week, Monday to Friday, on a rotating roster. You must be available to work shifts between 7am and 7pm, on‑site in Newcastle.

Screening session

You must be available to attend an in‑person screening session on Wednesday, 18 November 2026, lasting approximately 60–90 minutes.

Unfortunately due to the full‑time nature of this work, we are unable to consider those who are on a student VISA.