On-Site Clinic Receptionist & Admin — Flexible Part-Time

Calma psychology; Geelong; On-site; AUD 48,000 - 52,000; Part time

Benefits offered by this job

Casual pay

Flexible casual hours

Supportive team

Welcoming workplace

Professional growth

Meaningful work

Job summary

Calma Psychology is seeking a friendly, reliable Clinic Receptionist & Administration Assistant to join our Belmont, Geelong team. You will manage client bookings, invoicing and daily clinic administration while delivering welcoming, professional service.

Previous experience with practice management software (Halaxy preferred) is highly regarded. The role offers casual/part-time hours on-site with opportunities to grow as the practice expands.

Qualifications

• Previous experience in reception, administration, customer service.
• Excellent verbal and written communication skills.
• A warm, empathetic and professional approach to client interactions.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and work independently.
• Confidence handling client enquiries, bookings and financial administration.

Responsibilities

• Welcome clients in a warm, professional manner.
• Answer calls and respond to emails and enquiries.
• Coordinate initial appointments with prospective clients.
• Manage bookings, cancellations and clinician calendars.
• Process client payments, issue invoices and follow up accounts.
• Assist with Medicare rebates, Mental Health Care Plans and invoicing.
• Coordinate registrations, intake forms and referrals.
• Maintain confidential client records.
• Manage the clinic's general email inbox and admin correspondence.
• Proactively follow up enquiries and available appointments.
• Support psychologists with general admin tasks.
• Maintain an organised, welcoming reception environment.
• Identify opportunities to improve processes and client experience.

Skills

Reception experience

Customer service

Verbal communication

Written communication

Organisational skills

Attention to detail

Multi-tasking

Independence

Confidentiality

Computer skills

Tools

Halaxy

Cliniko

Power Diary

Zanda

Job description

Calma Psychology is seeking a friendly, reliable Clinic Receptionist & Administration Assistant to join our Belmont, Geelong team. You will manage client bookings, invoicing and daily clinic administration while delivering welcoming, professional service.

Previous experience with practice management software (Halaxy preferred) is highly regarded. The role offers casual/part-time hours on-site with opportunities to grow as the practice expands.