On-Site Bakery Customer Service (2-Year Contract)

Farmer's Bakehouse; Dubbo; Presencial; AUD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Flexible working arrangements

Professional workplace culture

Descripción de la vacante

Farmer's Bakehouse in Dubbo, NSW seeks a Customer Service Representative to manage customer enquiries and provide exceptional service on-site. This two-year contract role involves resolving issues, offering product guidance, and upholding high hygiene and quality standards within a busy kitchen environment.

You will join a supportive team, with opportunities for permanency upon contract completion, and a culture that values reliability, teamwork, and customer care.

Formación

• Proven experience in a customer service or call centre environment.
• Excellent communication skills, both verbal and written, with the ability to communicate clearly and professionally.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• A genuine passion for delivering high-quality customer service and building positive relationships.
• Attention to detail and accuracy when managing customer information and transactions.
• Flexibility and adaptability to changing priorities and situations.
• Ability to work independently whilst being a collaborative team member.
• Experience in bakery, food, or retail is advantageous.

Responsabilidades

• Providing prompt, professional, and customer-focused support to resolve enquiries and ensure customer satisfaction.
• Resolving customer complaints and issues efficiently, aiming for satisfactory outcomes while maintaining satisfaction.
• Providing product information and recommendations to customers to support purchasing decisions.
• Maintaining high standards of cleanliness, hygiene, and presentation throughout the workplace.
• Completing dishwashing and cleaning duties to ensure a clean and organised kitchen environment.
• Assisting with general kitchen hand duties, including food preparation and restocking supplies.
• Working with the production team to support smooth daily operations.
• Following health, safety, and food hygiene standards at all times.
• Demonstrating a positive, reliable, and flexible attitude while assisting with various tasks.
• Following company policies and quality standards and compliance requirements.

Conocimientos

Customer service

Communication skills

Problem solving

Attention to detail

Team collaboration

Adaptability

Independent work

Bakery/retail experience

Descripción del empleo

Farmer's Bakehouse in Dubbo, NSW seeks a Customer Service Representative to manage customer enquiries and provide exceptional service on-site. This two-year contract role involves resolving issues, offering product guidance, and upholding high hygiene and quality standards within a busy kitchen environment.

You will join a supportive team, with opportunities for permanency upon contract completion, and a culture that values reliability, teamwork, and customer care.