On-Call Coordinator After Hours Workforce Support

Kirinari-Community-Services-Ltd; Albury City; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Up to 5 weeks annual leave

Salary packaging (PT & FT)

Training & onboarding

Career pathways

Job summary

Kirinari Community Services Ltd is seeking an On-Call Team Member to provide critical after-hours support to frontline employees and leadership. This fast-paced role involves coordinating unplanned shifts, handling after-hours inquiries, and ensuring service continuity with accurate rostering and documentation.

You will be part of a collaborative team, capable of calm decision-making under pressure, and focused on delivering safe, high-quality customer outcomes in community services.

Qualifications

• NDIS Worker Screening Clearance or willingness to obtain.
• Australian Working Rights required.
• Current Driver Licence is essential.
• Strong administration and computer skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide after-hours support to frontline staff and customers.
• Coordinate unplanned leave and shift coverage.
• Manage incident escalation and reporting requirements.
• Maintain accurate rostering records and documentation.
• Support staff through incidents and operational challenges.
• Collaborate with rostering, service delivery and leadership teams.

Skills

Calm under pressure

Decision making

Organised & detail-focused

Prioritisation

Communication

Customer service

Independent worker

Team player

Service delivery focus

Education

NDIS worker screening clearance

Australian working rights

Current driver licence

Tools

Administrative software

Job description

Problem Solver Wanted.

People Focused. Solutions Driven.

Why Join Kirinari?

• Up to 5 Weeks Annual Leave*
• Increase Your Take-Home Pay with Salary Packaging (P/T & F/T employees)
• Supported Training & Onboarding
• Career Pathways & Internal Growth Opportunities

At Kirinari, we don't just fill shifts.

We support the teams who support our customers.

We're seeking proactive, solutions-focused professionals to join our On-Call team, providing critical after-hours support to frontline employees, customers and operational leaders.

This is a fast-paced role where every shift is different, and your decisions can make a real difference to staff, customers and service delivery.

Why On-Call Team Members Choose Kirinari

• Be The First Point Of Support For Frontline Teams
• Develop Problem-Solving & Workforce Management Skills
• Work Within A Highly Collaborative Team
• Internal Career Pathways Into Rostering, Planning & Leadership
• Make Real-Time Decisions That Matter
• Help Keep Customers Safe & Supported
• Strong Leadership & Team Support

We Solve Problems. Not Just Rosters.

The Role

This role is about keeping services running smoothly outside normal business hours.

You’ll support:

• Frontline employees requiring assistance after hours
• Emergency and unplanned staffing situations
• Short-notice roster changes and shift replacement activities
• Customer and workforce safety matters
• Incident escalation and reporting requirements
• Administrative and rostering activities associated with service continuity

You will also:

• Respond to after-hours calls and enquiries
• Coordinate unplanned leave and shift coverage
• Identify staffing risks and elevate concerns appropriately
• Maintain accurate records and documentation
• Support staff through incidents and operational challenges
• Work collaboratively with rostering, service delivery and leadership teams

We're Looking For Someone Who Is

• Calm under pressure
• A confident decision maker
• Highly organised and detail focused
• Able to manage competing priorities
• A strong communicator
• Customer and employee focused
• Resilient and adaptable
• Comfortable working independently
• A collaborative team player
• Passionate about delivering great service

Experience within community services, disability, aged care, workforce planning, customer service or call centre environments will be highly regarded.

Shift Availability

This role operates outside normal business hours and requires flexibility across a rotating roster including:

• Early morning shifts commencing from 5:00am
• Evening shifts finishing as late as midnight
• Weekends and public holidays
• After-hours operational support

Start Supported

Every new employee receives:

• Structured onboarding
• Systems and process training
• Ongoing coaching and development
• Support from experienced On-Call professionals
• Opportunities to build specialist operational knowledge

You won't be expected to know everything on day one.

Essential Requirements

• Current Driver Licence
• NDIS Worker Screening Clearance (or willingness to obtain)
• Australian Working Rights
• Strong administration and computer skills
• Ability to work independently in a fast-paced environment
• High-level communication and customer service skills
• Strong problem-solving and decision-making capability
• Availability across early morning, evening and weekend rosters
• Ability to remain calm and professional under pressure

Build More Than A Career

At Kirinari, we believe great customer outcomes start with great operational support.

That's why we invest in our people through learning, development and career pathways that create long-term opportunities across the organisation.

Ready To Be The Person Others Rely On?

You must have the right to live and work in Australia.

Kirinari embraces Equal Employment Opportunity and promotes a diverse workforce. We encourage applications from people of all backgrounds, cultures, identities and lived experiences.