Office & Payroll Administrator

SonataGBW; Melbourne; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

SonataCX is hiring an Office & Payroll Administrator in Melbourne to join our Office Administration & Human Resources team. This full-time role (38 hours per week, Monday–Friday, 9:00 am–5:10 pm) reports to the Senior HR Advisor and coordinates day-to-day office operations, payroll processing, and HR activities to support a smooth, compliant workplace.

You’ll collaborate with regional teams, maintain records, and help drive improvements while contributing to a positive company culture across our

Qualifications

• Strong interpersonal skills are essential.
• Excellent time management skills are required.
• Problem solving and analysis abilities are important.
• Outstanding organisational skills are expected.
• Sound decision making and judgement are needed.
• Excellent written and verbal communication.
• Attention to detail is crucial.

Responsibilities

• Provide general office administration and business support to regional management and operational teams.
• Administer payroll processes and respond to employee payroll-related enquiries.
• Coordinate end-to-end recruitment activities, including candidate administration, onboarding and induction processes.
• Maintain employee records and support key HR processes across the employee lifecycle.
• Coordinate training records, policy acknowledgements and employee documentation to ensure compliance with organisational requirements.
• Support employee engagement initiatives and contribute to a positive workplace culture.
• Act as a key point of contact for HR-related matters across overseas offices and provide support to regional stakeholders as required.
• Support ISO compliance requirements, audits and document control activities.

Skills

Interpersonal skills

Time management

Problem solving

Organisational skills

Decision making

Communication

Attention to detail

Education

Relevant tertiary qualifications

Job description

Why Join Us?

Be part of a multicultural team in a global organisation that values career growth and offers the flexibility of a hybrid work model. You’ll have the opportunity to collaborate with colleagues worldwide, contribute to innovative client programs, and advance your career in a supportive environment.

About SonataCX

We’ve been improving customer experience experts worldwide since 1995. From humble beginnings, and an aspirational name, our belief and determination grew GAPbuster Worldwide from a local start-up to a truly global success story.

Today, as SonataCX, we have offices and teams of customer experience experts worldwide, covering the widest range of measurement programs in over 100 countries. We’re looking to grow our terrific team to support the next stage of our plans.

Our expertise lies in our ability to deliver bespoke, highly complex, ongoing measurement programs that drive change from your frontlines teams and throughout your organisation.

The Opportunity

We are currently seeking an organised and proactive team player to join our Office Administration & Human Resources team in Melbourne as an Office & Payroll Administrator. Reporting to the Senior Human Resources Advisor, you’ll play a key role in coordinating day-to-day office operations, supporting accurate and timely payroll processing, and providing administrative support across HR activities. With strong attention to detail and a collaborative approach, you’ll help ensure the smooth running of our office and contribute to continuous improvement. This is a full-time permanent position (38 hours per week, Monday–Friday, 9:00 am–5:10 pm).

Responsibilities:

• Provide general office administration and business support to regional management and operational teams.
• Administer payroll processes and respond to employee payroll-related enquiries.
• Coordinate end-to-end recruitment activities, including candidate administration, onboarding and induction processes.
• Maintain employee records and support key HR processes across the employee lifecycle.
• Coordinate training records, policy acknowledgements and employee documentation to ensure compliance with organisational requirements.
• Support employee engagement initiatives and contribute to a positive workplace culture.
• Act as a key point of contact for HR-related matters across overseas offices and provide support to regional stakeholders as required.
• Support ISO compliance requirements, audits and document control activities.
• Undertake other duties and projects as reasonably required.

Skills:

• Strong interpersonal skills
• Excellent time management skills
• Problem solving and analysis
• Outstanding organisational skills
• Sound decision making and judgement
• Excellent written and verbal communication
• Attention to detail

Desirables:

• 1 year experience in a payroll or administration preferable
• Relevant tertiary qualifications