Office Manager - Surry Hills

Blackmores; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Community leave

Discounted products

Mental health support

Health and wellbeing benefits

Job summary

Blackmores is seeking a proactive Office Experience Lead (concierge-style). You’ll be the first impression for visitors, ensure a welcoming environment, and optimise the use of shared spaces in a dynamic, hot-desking office.

In this visible, people-focused role, you’ll support the CEO and Executive Team while identifying opportunities to enhance the office experience and contribute to a positive workplace culture.

Qualifications

• Experience in a customer-facing service environment such as hospitality or concierge.
• Strong interpersonal and communication skills with confidence to engage at all levels.
• Ability to manage multiple priorities in a dynamic office setting.
• Proactive, proactive problem solving and attention to detail.

Responsibilities

• Lead through service – set the standard for an exceptional workplace experience.
• Drive continuous improvement – use observations, feedback and data to make recommendations.
• Influence through relationships – build trusted relationships with external suppliers.
• Create an exceptional experience – anticipate needs and build strong relationships with leaders.
• Make the office work brilliantly – monitor meeting room utilisation and other spaces for improvement.
• Improve the employee experience – turn ideas into implemented initiatives.

Skills

Customer service

Hospitality experience

Interpersonal communication

Organisational skills

Relationship building

Job description

We’re looking for someone who can lead the Office Experience who genuinely enjoys making people feel welcome, looked after and set up for success.

This is not a traditional Office Manager role. Think Concierge.

You’ll be the person who creates the first impression when someone walks through our doors, makes sure our people have a great experience when they come into the office, and notices the little things that make a big difference.

Our office is a dynamic, hot-desking environment used by our wider team, including our CEO and Executive Team. Your role will be to make the office feel effortless — welcoming visitors, keeping shared spaces looking their best, making meeting rooms work effectively and identifying opportunities to continually improve how we use our space.

We’re looking for someone with a genuine customer-service and concierge mindset. Someone who doesn't wait to be asked. Someone who notices, anticipates and acts.

What we offer?

A visible, people-focused role where you can shape the everyday workplace and visitor experience at Surry Hills office.

Opportunities to support your local community through paid community leave.

Great benefits to support your health and wellbeing, including access to discounted products.

Mental health support for you and your family through our Sonder assistance program.

What you’ll do?

Lead through service – set the standard for an exceptional workplace experience

Drive continuous improvement – use observations, feedback and data to make recommendations

Influence through relationships – build trusted relationships with external suppliers

Create an exceptional experience – anticipate what people need and build strong relationships with our Executive and broader teams

Make the office work brilliantly – monitor meeting room utilisation and other aspects to identify opportunities for improvement

Improve the employee experience – bring your best ideas forward and then lead the initiative through to implementation

What you’ll have?

Relevant experience in a customer-facing service environment, such as hospitality, hotel concierge, executive services, reception, workplace experience, guest services or premium retail.

Experience working in a professional corporate environment, ideally supporting senior leaders, executives, clients or external visitors.

Strong organisational skills and the ability to manage multiple priorities independently in a dynamic environment.

Experience identifying opportunities to improve processes, services or the customer/employee experience.

Strong interpersonal and communication skills, with the confidence to build relationships and interact professionally with people at all levels of an organisation.

You'll have the opportunity to turn observations into improvements, use data and feedback to make recommendations about our workplace, and influence how our space works for the people who use it every day

If you're looking for a role where you can combine concierge-level service, people, problem solving and workplace improvement, we'd love to meet you.

Come and make our office a place people love to be.

Our Vision

Our vision is to connect 1 billion people to the healing power of nature. A wholly owned subsidiary of Kirin Holdings, Blackmores Group is a leading natural health company with proud Australian heritage. We operate across Asia-Pacific and Greater China, delivering high-quality, evidence-based health solutions that help people live healthier lives.

At Blackmores, you'll join a purpose-led organisation committed to helping people take control of their wellbeing. You'll have the opportunity to make a real impact and help create a workplace where people feel connected, supported and able to do their best work.