Office Manager

Programmed GO; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

PERSOL is seeking an organised Office Manager to be the first point of contact for patients, health professionals, donors, and other stakeholders. You will ensure a welcoming, professional experience across phone, email, and webchat, supporting a small, collaborative team.

The role includes managing enquiries and supporter records, coordinating resources and welcome packs, overseeing the online shop and order fulfilment, and providing administrative support to the CEO and wider team.

Qualifications

• Experience using Salesforce required.
• Warm, approachable and enjoys helping others.
• Excellent communicator with strong customer service.
• Highly organised, reliable and detail-oriented.
• Adaptable and comfortable managing multiple priorities.
• Confident working independently while contributing to a team.
• Proficient in Microsoft Office and eager to learn new systems.
• Experience in office administration, operations, healthcare or not-for-profit sectors desirable.

Responsibilities

• Manage enquiries and supporter records.
• Coordinate patient resources and welcome packs.
• Oversee the online shop and order fulfilment.
• Provide administrative support to the CEO and wider team.
• Assist with finance and administration tasks, meetings and events.

Skills

Customer service

Communication

Organisation

Multitasking

Tools

Salesforce

Microsoft Office

Job description

We are seeking an organised, approachable and adaptable Office Manager to be the first point of contact for patients, health professionals, donors and other stakeholders. You will play a key role in ensuring a welcoming, professional and responsive experience across phone, email, webchat and other communication channels.

Working closely with a small, collaborative team, you will support the smooth day-to-day running of the organisation. The role includes managing enquiries and supporter records, coordinating patient resources and welcome packs, overseeing the online shop and order fulfilment, and providing administrative support to the CEO and wider team.

You will also assist with finance and administration tasks, meetings, events and other operational priorities, helping ensure the organisation runs efficiently and effectively.

About the Role

We are seeking an organised, approachable and adaptable Office Manager to be the first point of contact for patients, health professionals, donors and other stakeholders. You will play a key role in ensuring a welcoming, professional and responsive experience across phone, email, webchat and other communication channels.

Working closely with a small, collaborative team, you will support the smooth day-to-day running of the organisation. The role includes managing enquiries and supporter records, coordinating patient resources and welcome packs, overseeing the online shop and order fulfilment, and providing administrative support to the CEO and wider team.

You will also assist with finance and administration tasks, meetings, events and other operational priorities, helping ensure the organisation runs efficiently and effectively.

About You

We are looking for someone who is:

• Must have experience using Salesforce
• Warm, approachable and genuinely enjoys helping others
• An excellent communicator with strong customer service skills
• Highly organised, reliable and detail-oriented
• Adaptable and comfortable managing multiple priorities
• Confident working independently while contributing to a collaborative team
• Proficient in Microsoft Office and comfortable learning new systems and technology
• Previous experience in office administration, operations, healthcare or the not-for-profit sector is desirable

Most importantly, we are looking for the right person, personality and team fit. You do not need to have experience with every system or technical aspect of the role - we are happy to train the successful candidate. What matters most is your attitude, communication style, reliability and willingness to learn.

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.

We strongly encourage applications from women, people of Aboriginal and Torres Strait Islande descent, and individuals from all communities.

To learn more about life at PERSOL, visit
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