Office Experience Manager

Broadsheet Media; City of Yarra; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Modern workspace

Training and development

Employee Assistance Program

Paid birthdays off

Holiday swaps

Bring your dog to work

Monthly half days

Job summary

Broadsheet Media is seeking an Office Experience Manager to own the day-to-day experience of our Melbourne office and provide support to Sydney and London locations. You will ensure the office is welcoming, organized and running smoothly,acting as the primary host for employees and visitors and coordinating meetings, events and onboarding.

You’ll bring a service mindset, strong organisational skills and proactive problem-solving to create a connected, warm workplace culture across all Broadsheet

Qualifications

• Strong service mindset with focus on workplace experience.
• Warm, confident communicator able to engage with employees, candidates, clients and partners.
• Proactive and resourceful with a knack for spotting required improvements.
• Highly organised with strong attention to detail and follow-through.
• Calm and adaptable when priorities shift or issues arise.
• Ability to build relationships and communicate respectfully.

Responsibilities

• Own the presentation, atmosphere and everyday experience of the office to feel welcoming and energised.
• Host for employees, candidates, clients, partners and visitors, ensuring they feel looked after.
• Coordinate meetings and events: book rooms, arrange catering, manage building access for visitors.
• Maintain shared spaces (reception, meeting rooms, kitchen) and office life throughout the day.
• Manage workflow like access, deliveries, supplies and relationships with maintenance and security services.
• Troubleshoot basic tech and coordinate IT/AV support as needed.
• Facilitate onboarding across locations: equipment, access, desk setup and first-day logistics.
• Support offboarding, recruitment administration and People & Culture coordination.
• Drive workplace culture initiatives: planning, budgeting and communications.

Job description

Broadsheet Media is looking for an Office Experience Manager to own the day-to-day experience of our workplace.

There are roles that keep an office running, and roles that make it a place people genuinely want to be. This is both.

We’re looking for someone who loves looking after people and notices the details that shape how a workplace feels. You’ll be the person who makes sure the office is welcoming and ready each morning, that visitors feel looked after, that new starters have a brilliant first day, and that meetings, events and everyday office life run smoothly.

You’ll have ideas about how to make the office feel more connected, considered and enjoyable, and the practical skills to turn those ideas into something real.

This is a full-time role, five days per week, reporting to the People & Culture Manager.

The Role

You’ll be the host of the Broadsheet Melbourne office and a key point of connection across the business, while also providing support to our Sydney and London offices. The role spans workplace experience, office operations, People & Culture support and broader business coordination.

You’ll take ownership of the space and the experience people have in it. That means anticipating what is needed, fixing the small things before they become big things and bringing warmth and energy to the way the office runs.

Key Responsibilities Include

• Owning the presentation, atmosphere and everyday experience of the office, making sure it feels welcoming, organised, energetic and distinctly Broadsheet.
• Being a host for employees, candidates, clients, partners and visitors, making sure people feel looked after.
• Preparing for important meetings, interviews and events, including booking rooms, organising catering and organising building access for our visitors.
• Keeping shared spaces including meeting rooms, reception, kitchen and communal areas looking and functioning as they should throughout the day.
• Running the practical side of the workplace, from building access, deliveries and office supplies to managing relationships with maintenance, cleaning and security suppliers.
• Keeping office equipment and meeting-room technology working, tackling straightforward issues yourself and coordinating specialist support when needed.
• Acting as the link between employees and IT support, including first-line troubleshooting.
• Creating a welcoming and organised onboarding experience for new starters across all locations, including equipment setup, office access, desk setup, office tours and first-day logistics.
• Supporting offboarding across all locations, recruitment administration, employee records and other People & Culture coordination.
• Driving the operational side of workplace culture initiatives, including concepting, planning, communications, budgets and delivery.
• Providing support to members of the Executive and Senior Leadership Teams where required.
• Looking for ways to make things better. You’ll spot recurring problems, unnecessary friction and opportunities to improve the employee and visitor experience, then help solve them.

About You

You’re highly personable, naturally welcoming and someone who gets genuine satisfaction from creating a great experience for other people.

You understand that good workplace energy doesn’t happen by accident. It comes from noticing what people need, setting a standard, getting the details right and bringing people along with you.

You’ll Be

• Someone with a strong service mindset who cares about how people experience the workplace.
• Warm, confident and comfortable dealing with everyone from new starters and candidates to senior leaders, clients and external partners.
• Proactive and resourceful. You tend to see what needs doing before someone has to ask.
• Highly organised, with excellent attention to detail and strong follow-through.
• Calm and adaptable when priorities shift or something unexpected happens.
• A clear, respectful communicator who builds strong relationships.
• Comfortable using judgement, solving routine problems yourself and knowing when something needs to be escalated.
• Interested in making the office better, whether that means improving a process, solving a recurring annoyance or coming up with a great idea that gets people together.

About Broadsheet

Broadsheet is one of Australia’s most influential independent publishers and award-winning media brands. In addition to our website, we reach millions of readers through social media, print papers, video, cookbooks and events.

Our goal is to connect our audience with the very best our cities have to offer, from food and drink to art and design, entertainment, travel and more.

Our people value open-mindedness, honest communication and collaboration. We care about producing excellent work, approaching challenges with curiosity and ambition, and maintaining a sense of enjoyment and perspective along the way.

What We Can Offer You

Broadsheet offers a fun, inclusive and supportive culture, alongside:

• A modern, fully equipped working environment
• Training and career development
• Employee Assistance Program and other wellness support
• Paid birthdays off and volunteer days
• Religious and cultural holiday swaps
• The option to bring your dog to work
• Monthly half days in summer and winter

Commitment to Diversity and Inclusion

At Broadsheet, we are committed to developing a workforce that embraces all aspects of diversity. We work hard to ensure we are a welcoming organisation that prioritises equality and inclusion and fosters a sense of belonging for all our people.

We know that different perspectives, experiences and ideas make us a stronger organisation. We encourage applications from First Nations peoples, people with disabilities, and people of all ages, nationalities, backgrounds and cultures.

We want everyone to feel safe being open about who they are and where they have come from. We encourage applicants to discuss any support or adjustments they may need during the recruitment process so we can find the best way to support them.