Office Manager

Cars24; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Performance bonuses

Permanent full-time role

Ownership of an operational function

Job summary

Cars24 Australia is seeking an experienced Office Manager to lead the Chullora NSW administration and vehicle registration office, owning statutory deadlines, record accuracy and team performance.

You will plan workflows for transfers and registrations, supervise staff, and implement process improvements while liaising with government bodies and internal teams. A permanent full-time role with growth opportunities is offered.

Qualifications

• 3+ years in office management or admin supervision.
• Experience in automotive or compliance-heavy environment preferred.
• Knowledge of NSW vehicle registration or ability to learn quickly.
• Strong reconciliation and record-keeping skills.
• Clear written and verbal communication with government agencies and insurers.

Responsibilities

• Plan and coordinate office workflows for vehicle transfers, registrations and related paperwork to meet deadlines.
• Supervise and allocate work to staff, including onboarding, rostering, probation and payroll inputs.
• Develop and maintain office procedures and SOPs; implement process improvements.
• Manage inventory of number plates, forms and office supplies; stock control.
• Reconcile registration and CTP refunds and other office accounts with government agencies and insurers.
• Liaise with internal teams and external bodies including Service NSW and Revenue NSW.
• Prepare reports on office performance, backlogs and reconciliations for management.
• Ensure compliance with Work Health and Safety Act 2011 and related laws.
• Oversee safekeeping and confidentiality of records.

Skills

Staff supervision

Excel or Google Sheets

Record-keeping

Government liaison

Deadline management

Education

Certificate IV in business administration or management

Tools

Excel

Google Sheets

Job description

Cars24 Australia is an online used-car platform helping Australians buy and sell cars, with operations in Sydney, Melbourne and Brisbane. Our Chullora NSW site manages vehicle registration, transfers and office administration for our NSW operations, and we are looking for an experienced Office Manager to lead it.

About the role

You will plan, organise and supervise the administration and registration office, owning statutory deadlines, record accuracy and team performance. You will report to the Refurbishment Head, NSW.

What you will do

• Plan and coordinate office workflows so vehicle transfers, registrations and related paperwork meet statutory and internal deadlines
• Supervise and allocate work to administration and registration staff, including onboarding, training, rostering, probation and performance reviews, and payroll inputs
• Develop and maintain office procedures and SOPs, and recommend and implement process improvements
• Manage inventory of number plates, forms and office supplies, including ordering and stock control
• Manage and reconcile registration and CTP refunds and other office-related accounts with government agencies and insurers
• Liaise with internal teams (Sales, Customer Experience, Workshop, Procurement) and external bodies including Service NSW, Revenue NSW and CTP insurers
• Prepare reports on office performance, backlogs and reconciliations for management
• Ensure office practices comply with the Work Health and Safety Act 2011 (NSW), Road Transport Act 2013 (NSW), Motor Dealers and Repairers Act 2013 (NSW) and Australian Consumer Law
• Oversee the safekeeping and accuracy of records and confidential information

What you will bring

• At least 3 years' experience in office management or administration supervision, ideally in an automotive, dealership, logistics or other compliance-heavy environment
• Experience supervising staff and managing workloads against deadlines
• Working knowledge of NSW vehicle registration and transfer processes, or the ability to learn them quickly
• Strong reconciliation and record-keeping skills, and confidence with Excel or Google Sheets
• Clear written and verbal communication with government agencies, insurers and internal stakeholders
• A Certificate IV or higher in business administration or management is desirable; equivalent experience will be considered
• Full working rights in Australia

What we offer

• $80,000 base salary plus superannuation
• Performance bonuses
• A permanent full-time role in a fast-growing business, with real ownership of an operational function