Office Manager

KBA Accountants; Sunshine Coast Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

KBA Accountants on the Sunshine Coast is seeking an experienced Office Manager to run the day-to-day operations and lead our Admin Team from Maroochydore. You will own our practice management software and drive system improvements across the firm.

You will support partners by handling administrative tasks so they can focus on client work, with a proactive, tech-led approach to change. Strong MS 365 and software implementation experience preferred.

Qualifications

• Proven experience in an office/practice management role.
• Hands-on experience with Microsoft suite (Word, Excel, SharePoint & OneDrive).
• Experience with practice management software XPM, Ignition and FYI.
• Interest in technology and track record of software implementations.

Responsibilities

• Manage the office day-to-day and lead the Admin Team.
• Take over administrative and operational tasks from partners.
• Own our practice management software and ensure team usage.

Skills

Office management

People management

Tech-savvy

Organisational skills

Tools

XPM

Ignition

FYI

Microsoft 365

Job description

KBA Accountants is a well-established, Sunshine Coast accounting practice, trusted by small-to-medium businesses, investors, SMSFs and not-for-profits — with a specialist niche in Management Rights (hotels and resorts). We're a close-knit team of around 15, and we're looking for an experienced Office Manager to take the reins on the day-to-day running of the practice so our partners can stay focused on serving clients.

About the role

This is a genuinely pivotal role for our firm. You'll manage our office and lead our Admin Team, taking ownership of the operational and administrative work currently sitting with our partners — freeing them up to focus on billable client work. You'll be the person who keeps the practice running smoothly behind the scenes, and the go-to for anything technology or systems-related.

What you'll be doing

• Managing the office day-to-day and leading/supporting our Admin Team
• Taking over administrative and operational tasks currently handled by the partners
• Owning our practice management software — XPM, Ignition and FYI — and making sure the team is using them well
• Leading the charge on any new software implementation or systems improvement, from evaluation through to rollout and training
• Identifying opportunities to streamline processes and improve how the practice runs
• Supporting partners and the wider team so everyone can focus on what they do best

What you'll bring

• Proven experience in an office/practice management role, ideally within an accounting or professional services environment
• Hands-on experience with Microsoft suite (Word, Excel, Sharepoint & OneDrive), XPM, Ignition and FYI — this is essential
• Experience with Now Infinity, ASIC, ATO & ATO Mate, would be beneficial
• A genuine interest in technology, with a track record of leading or supporting software implementations
• Strong people-management skills and the confidence to lead a small admin team
• Excellent organisational skills and the ability to juggle competing priorities
• A proactive, take-charge attitude — you spot what needs doing and get on with it
• Join a well-respected, long-standing local practice with a supportive, down-to-earth team culture
• The opportunity to shape how the practice operates
• We are happy to add software as required to help you fulfill your role
• Be part of a firm investing in modernising its systems and ways of working
• Based in Maroochydore, in the heart of the Sunshine Coast