Office Manager

KBA Accountants; Maroochydore; On-site; AUD 80,000 - 120,000; Full time

Job summary

KBA Accountants, based in Maroochydore on the Sunshine Coast, seeks an experienced Office/Practice Manager to run the office and lead the Administration Team. You will own the operational admin work currently handled by the partners, freeing them to focus on billable client work.

You will own core software, including XPM, Ignition and FYI, and drive new implementations, training, and process improvements to keep the practice running smoothly.

Qualifications

• Proven experience in office/practice management in accounting or professional services.
• Hands-on experience with Microsoft Suite, XPM, Ignition, FYI, ATO & ASIC.
• Experience with Now Infinity, ATOMate & AML Compliance beneficial.
• Genuine interest in technology and leading software implementations.
• Strong people-management and organizational skills.

Responsibilities

• Manage the office day-to-day and lead the Admin Team.
• Take over administrative tasks from the partners.
• Own practice management software and ensure proper usage.
• Lead software implementations from evaluation through rollout and training.
• Identify opportunities to streamline processes and improve operations.
• Support partners and the wider team so everyone can focus on client work.

Skills

Office/Practice management

People management

Software implementation leadership

MS Office proficiency

XPM experience

Tools

XPM

Ignition

FYI

Microsoft Word

Microsoft Excel

SharePoint

OneDrive

Now Infinity

ATOMate

AML Compliance

Job description

This is a genuinely pivotal role for the firm. You'll manage the office and lead the Administration Team, taking ownership of the operational and administrative work currently sitting with the partners — freeing them up to focus on billable client work. You'll be the person who keeps the practice running smoothly behind the scenes, and the go-to for anything technology or systems-related.

Key responsibilities

Managing the office day-to-day and leading/supporting the Admin Team

Taking over administrative and operational tasks currently handled by the partners

Owning the practice management software — XPM, Ignition and FYI — and making sure the team is using them well

Leading the charge on any new software implementation or systems improvement, from evaluation through to rollout and training

Identifying opportunities to streamline processes and improve how the practice runs

Supporting partners and the wider team so everyone can focus on what they do best

About you

Proven experience in an office/practice management role, ideally within an accounting or professional services environment

Hands-on experience with Microsoft Suite (Word, Excel, SharePoint & OneDrive), XPM, Ignition, FYI, ATO & ASIC — this is essential

Experience with Now Infinity, ATOMate & AML Compliance would be beneficial

A genuine interest in technology, with a track record of leading or supporting software implementations

Strong people-management skills and the confidence to lead a small admin team

Excellent organisational skills and the ability to juggle competing priorities

A proactive, take-charge attitude — you spot what needs doing and get on with it

About us

KBA Accountants is a well-established, Sunshine Coast accounting practice, trusted by small-to-medium businesses, investors, SMSFs and not-for-profits — with a specialist niche in Management Rights (hotels and resorts). We're a close-knit team of 15.

Join a well-respected, long-standing local practice with a supportive, down-to-earth team culture

The opportunity to shape how the practice operates

We are happy to add software as required to help you fulfill your role

Be part of a firm investing in modernising its systems and ways of working

Based in Maroochydore, in the heart of the Sunshine Coast