Office Manager

Hospitality Nation; City of Brisbane; On-site; AUD 76,000 - 84,000; Full time

Benefits offered by this job

Competitive salary

Job summary

BANIWAL DENTAL PTY LTD, trading as Brite Dental Group, seeks an organized Office Manager for our Browns Plains practice in Queensland, Australia. You will lead day-to-day admin, supervise the front desk, and ensure efficient operations to deliver excellent patient care.

Key responsibilities include scheduling, patient flow, billing and insurance processing, staff training, records management, and compliance with regulations.

Qualifications

• Minimum of Diploma or above.
• Experience in a dental or healthcare setting preferred.
• Strong leadership and communication skills are essential.
• Excellent organizational and time-management skills.
• Knowledge of dental terminology, procedures, and insurance processes.

Responsibilities

• Manage daily office operations including scheduling, patient flow, and inventory.
• Supervise and train front desk staff for excellent service and efficient workflow.
• Maintain patient records and handle billing and insurance claims.
• Coordinate with dental providers for treatment plans and scheduling.
• Oversee office supplies, equipment, and maintenance; arrange repairs as needed.
• Handle patient inquiries and complaints professionally and promptly.
• Ensure compliance with regulations and office policies; assist with marketing activities.
• Collaborate with management to improve office efficiency and productivity.

Skills

Leadership

Communication

Organizational skills

Dental software

Microsoft Office

Dental terminology knowledge

Education

Diploma or above

Tools

Dental software

Job description

BANIWAL DENTAL PTY LTD, trading as Brite Dental Group, is seeking a highly organized and efficient Office Manager to join our team at our Browns Plains location in Queensland, Australia. As a leading dental practice, we are committed to providing exceptional dental care to our patients and creating a positive and welcoming environment for our team.

As the Office Manager, you will play a crucial role in the smooth and efficient operation of our practice. You will be responsible for managing the day-to-day administrative tasks, overseeing the front desk team, and ensuring the office runs efficiently and effectively.

Key responsibilities

• Managing and overseeing the daily operations of the office, including scheduling, patient flow, and inventory management
• Supervising and training front desk staff to ensure excellent customer service and efficient workflow
• Maintaining accurate and up-to-date patient records and managing patient billing and insurance claims
• Coordinating with dental providers to ensure timely and accurate treatment plans and scheduling
• Managing office supplies and equipment, and coordinating repairs and maintenance as needed
• Handling patient inquiries and complaints in a professional and timely manner
• Implementing and enforcing office policies and procedures to ensure compliance with regulations and standards
• Assisting with marketing and promotional activities to attract new patients and retain existing ones
• Collaborating with the management team to develop and implement strategies for improving office efficiency and productivity.

Qualifications and skills required

• Previous experience in a similar role, preferably in a dental or healthcare setting
• Minimum of Diploma or above
• Strong leadership and communication skills
• Excellent organizational and time-management skills
• Proficiency in dental software and Microsoft Office
• Knowledge of dental terminology, procedures, and insurance processes
• Ability to multitask and work well under pressure in a fast-paced environment
• Attention to detail and accuracy in record-keeping and financial managementA positive and professional attitude with a commitment to providing exceptional customer service.

We offer a competitive salary of $76,000 to $84,000, depending on experience, as well as opportunities for growth and development within our expanding practice. If you are a motivated and dedicated individual with a passion for dentistry and excellent management skills, we would love to hear from you.