Office Manager

St Albert's College; Armidale; On-site; AUD 70,000 - 90,000; Full time

Job summary

St Albert's College in Armidale seeks an organised Office Manager to coordinate day-to-day operations, student support, events and executive assistance.

Reporting to the Executive Team, you will manage front-office activities, records, service providers, rostering, and continuous improvement of administrative processes, while engaging with staff, students and visitors.

Flexibility to support evening and weekend events as required.

Qualifications

• Previous experience in office management, administration or operational coordination.
• Outstanding organisational and time management skills.
• Strong interpersonal and communication abilities.
• A commitment to delivering exceptional customer service.
• Experience supporting senior leaders and managing competing priorities.
• Strong problem-solving and decision-making capability.
• High levels of initiative, professionalism and discretion.
• Proficiency with Microsoft Office and administrative systems.
• The ability to build effective working relationships with a diverse range of stakeholders.
• Flexibility to support occasional evening and weekend events.

Responsibilities

• Serve as the primary point of contact for students regarding practical and day-to-day matters.
• Provide a professional, welcoming and responsive reception service for students, parents, staff, alumni, visitors and contractors.
• Manage enquiries received in person, by phone and via email, ensuring timely resolution or escalation where required.
• Foster strong relationships across the College community and contribute to a positive student experience.
• Oversee the efficient day-to-day operation of the College office.
• Act as the central coordination point for administrative activities across the College.
• Maintain student records, correspondence and operational documentation in accordance with privacy and record-keeping requirements.
• Coordinate service providers and contractors engaged by the College.
• Provide high-level administrative support to the Executive Team.
• Assist with meeting preparation, documentation, correspondence and follow-up actions.
• Lead the administration and logistics for key College events.
• Coordinate after-hours rostering of staff, students and external contractors.
• Supervise and coordinate the activities of the Night Porter.
• Develop and implement administrative policies, procedures and systems.

Skills

Office management

Customer service

Executive support

Event coordination

Staff rostering

Education

Tools

Microsoft Office

Job description

St Albert's College was founded in 1969 and is a work of the Catholic Diocese of Armidale, operating within the University of New England. St Albert's College prides itself on offering a harmonious and supportive environment where a fundamental care for the beliefs, feelings, and property of others is of the utmost importance. The College is co-educational and houses up to 314 male and female residents with a vision to be a leading university residential college shaping courageous, committed, emotionally intelligent and engaged citizens.

Join a vibrant university residential community

We are seeking a highly organised and proactive Office Manager to play a central role in the day-to-day operations of our College. This is a diverse and hands-on position that combines office management, student support, executive assistance, event coordination, workforce supervision and operational improvement.

As the face of the College administration team, you will be responsible for ensuring the smooth delivery of administrative services, supporting students and staff, coordinating key events, and driving operational excellence across the organisation.

This role is ideal for a professional who thrives in a dynamic environment, enjoys working with a broad range of stakeholders, and takes pride in creating efficient, student-focused operations.

About the Role

Reporting to the Executive Team, the Office Manager will act as the primary administrative and operational coordination point for the College. You will oversee front office functions, support major College events, manage critical administrative processes, and contribute to the continuous improvement of College operations.

The role requires a strong customer service mindset, excellent organisational skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Student and Community Support

Serve as the primary point of contact for students regarding practical and day-to-day matters.

Provide a professional, welcoming and responsive reception service for students, parents, staff, alumni, visitors and contractors.

Manage enquiries received in person, by phone and via email, ensuring timely resolution or escalation where required.

Foster strong relationships across the College community and contribute to a positive student experience.

Office Management and Administration

Oversee the efficient day-to-day operation of the College office.

Act as the central coordination point for administrative activities across the College.

Maintain student records, correspondence and operational documentation in accordance with privacy and record-keeping requirements.

Manage document control systems, filing processes and administrative procedures.

Monitor and maintain office supplies, equipment and stationery inventories.

Coordinate service providers and contractors engaged by the College.

Executive Support

Provide high-level administrative support to the Executive Team.

Assist with meeting preparation, documentation, correspondence and follow-up actions.

Support strategic and operational projects as required.

Prepare reports, presentations and business documentation.

Events and Operational Coordination

Lead the administration and logistics for key College events, including:

Student Check-In Days

Orientation and student engagement activities

Formal functions and community events

Liaise with internal and external stakeholders to ensure successful event delivery.

Coordinate event communications, suppliers, registrations and operational requirements.

Workforce and After-Hours Operations

Coordinate after-hours support arrangements, including rostering of staff, students and external contractors.

Supervise and coordinate the activities of the Night Porter.

Monitor after-hours operational requirements and assist with issue resolution when necessary.

Support major College events outside normal business hours as required.

Continuous Improvement and Compliance

Develop a strong understanding of College operations and administrative workflows.

Identify opportunities to improve efficiency, service delivery and stakeholder experience.

Assist in the development and implementation of administrative policies, procedures and systems.

Ensure records, documentation and operational practices meet organisational requirements and compliance obligations.

About You

To be successful in this role, you will bring:

Previous experience in office management, administration or operational coordination.

Outstanding organisational and time management skills.

Strong interpersonal and communication abilities.

A commitment to delivering exceptional customer service.

Experience supporting senior leaders and managing competing priorities.

Strong problem-solving and decision-making capability.

High levels of initiative, professionalism and discretion.

Proficiency with Microsoft Office and administrative systems.

The ability to build effective working relationships with a diverse range of stakeholders.

Flexibility to support occasional evening and weekend events.

What We Offer

A varied and rewarding role within a vibrant university college environment.

The opportunity to contribute to the student experience and College community.

A supportive and collaborative workplace culture.

The chance to take ownership of operational improvements and make a meaningful impact.

Attractive salary and NFP salary packaging options.

Flexible work arrangements during Trimester 3 and Summer Holidays, including paid special over Christmas shutdown period

Provision of a meal each shift plus paid 15-minute break.

Hours:

10:00am to 6:00pm, Monday to Friday, with flexibility to work additional hours for key College events and operational requirements.

Location:

Onsite

Applications Close:

20 November 2026