Office Experience Lead

pay.com.au; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Learning budgets

Recognition awards

Job summary

A leading technology scale-up in Melbourne seeks an Office Experience Lead to manage daily office operations and enhance the employee experience. The role involves overseeing supplies, vendor coordination, and onboarding while fostering a productive environment. Ideal candidates have experience in office management, strong organizational skills, and a proactive mindset. The company values inclusivity and offers flexible working arrangements, with a focus on creativity and collaboration.

Qualifications

• Solid experience in office management, administration, or people operations.
• Strong organizational skills with attention to detail.
• Ability to juggle multiple tasks in a fast-paced environment.

Responsibilities

• Run day-to-day office operations of the Melbourne office.
• Manage supplies and coordinate vendors.
• Support onboarding and deliver engagement initiatives.

Skills

Office management

Organizational skills

Communication

Tech-savvy

Proactive resourcefulness

Tools

Microsoft

Slack

HRIS platforms

Job description

Pay.com.au is one of Australia’s fastest‑growing technology scale-ups, trusted by businesses. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is to simplify and supercharge the way they pay everyday expenses. Since 2019, we’ve been transforming business payments by enabling companies—from sole traders to large enterprises. Our unified platform lets users link their bank accounts and any major credit card, improving cash flow while unlocking powerful rewards on every transaction. Recognised as a rapidly scaling Australian success story— with coverage in outlets like the Australian Financial Review noting our growth with a $600++ million valuation—we’re reshaping how businesses think about payments, loyalty and financial efficiency. At Pay.com.au, you’ll join a fast‑growing team shaping the future of B2B payments. Our Melbourne office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day.

Why join us?

• Be part of an exciting Tech Scale-up, with teams across Australia and the USA.
• Enjoy flexible working arrangements and a great work-life balance.
• Awarded 2025 People’s Choice Award winner at the Finder Innovation Awards, Finalist for FinTech Organisation of the Year at the 2025 FinTech Australia Finnies, Number 1 on the Smart50 list 2024, Top 3 Deloitte Tech Fast 50 & Victoria State Champion!
• Grow your career in a culture that values creativity, innovation, and collaboration.
• Access to learning budgets to accelerate your career.

Office Experience Lead

You’ll be the heartbeat of our Melbourne HQ—creating a warm, seamless, and productive environment for our team every day. From office operations and events to onboarding and wellbeing, you’ll play a key role in shaping the culture and experience of Pay.com.au.

Responsibilities

Office & Facilities Management

• Run the day‑to‑day operations of our Melbourne office
• Manage supplies, equipment, kitchen essentials, room setups
• Coordinate vendors (cleaners, building mgmt, IT, maintenance)
• Oversee access, security passes, and visitor management

People & Culture Support

• Support onboarding/offboarding and new‑starter setup
• Help deliver events, celebrations, and engagement initiatives
• Assist with internal comms, scheduling, and admin
• Bring ideas to elevate the employee experience

Health, Safety & Wellbeing

• Act as the office WHS representative
• Conduct safety checks, maintain risk registers
• Manage ergonomic assessments, emergency procedures, and incident reporting

About You

You’re someone who notices the little things, brings energy into the room, and makes things run smoothly—often before others even realise a problem exists.

• Solid experience within an office management, administration, people operations, or similar roles.
• Strong organisational skills with an eye for detail and follow‑through.
• Comfortable juggling multiple tasks in a fast‑paced environment. Proactive and resourceful—you see what needs doing and make it happen.
• Great communicator—approachable, professional, and people focused.
• Tech‑savvy and confident with tools such as Microsoft, Slack, and HRIS platforms.
• Experience in a startup or high‑growth environment is highly regarded.

We’re committed to an inclusive and diverse recruitment process

We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.

A few more things…

Successful candidates joining the team will need to complete a National Police Record Check.

Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We’re happy to support you.