Office Assistant and Receptionist

Point Australia Pty Ltd; Gold Coast City; On-site; AUD 60,000 - 65,000; Full time

Job summary

Point Australia Pty Ltd on the Gold Coast is seeking a capable Receptionist / Office Assistant to join our team. The role handles front-desk duties, customer service, admin tasks and basic system administration.

We offer a full-time position in Molendinar with salary between $60,000 and $65,000 plus super, depending on experience; junior/trainee applicants considered with an early review.

Qualifications

• Experience in reception/admin/customer service preferred.
• Strong communication and a friendly manner.
• Comfortable using computers, email and basic spreadsheets.

Responsibilities

• Answer incoming calls and greet walk-in customers professionally.
• Log enquiries, book appointments and follow up on leads.
• Email quotes/invoices with support from our offshore team.
• Basic system admin (training provided) – updating customer notes, orders, statuses and tasks.
• Process customer card payments and send receipts; liaise with suppliers as needed.
• Assist with admin tasks such as statements, confirmations and dispatch updates.
• Rentals coordination: take phone bookings, schedule deliveries/pickups with the team and ensure hire equipment is ready for pickup.
• Coordinate simple delivery/pick-up requests with the warehouse team.
• Keep the front office and showroom presentable and organised.
• Work with our bookkeeper on accounts/overdue checks where required.

Skills

Customer service

Communication

Organization

Attention to detail

Computer literacy

Email proficiency

Spreadsheets

Tools

MS Excel

Basic IT systems

Job description

Receptionist / Office Assistant (Customer Service & Admin) – Full Time

$60,000 – $65,000 + super | Molendinar, Gold Coast

We’re looking for a capable, friendly Receptionist / Office Assistant. This role suits someone who enjoys dealing with people, is confident on the phone, and can keep an office running smoothly.

We operate from one location and run a healthcare showroom, a wholesale division, and a small healthcare rentals operation. You’ll work closely with the owner, our warehouse team, and our offshore based admin team.

The role:

• Answer incoming calls and greet walk-in customers professionally
• Log enquiries, book appointments and follow up on leads
• Email quotes/invoices with support from our offshore team.
• Basic system admin (training provided) – updating customer notes, orders, statuses and tasks
• Process customer card payments and send receiptsLiaise with suppliers from time to time (ETA checks, follow-ups, basic ordering support)
• Assist with admin tasks such as statements, confirmations, and dispatch updates
• Rentals coordination: take phone bookings, schedule deliveries/pickups with the team, and ensure hire equipment is ready for customer pickup
• Coordinate simple delivery/pick-up requests with the warehouse team
• Keep the front office and showroom presentable and organised
• Work with our bookkeeper on accounts/overdue checks where required

What we’re looking for

• Great communication skills and a friendly manner
• Reliable, organised and quick to learn
• Good attention to detail
• Confident using computers, email and basic spreadsheets
• Comfortable working in a fast-paced environment.
• Prior reception/admin/customer service experience is preferred
• Systems experience is a bonus (training provided regardless)

Salary

$60,000 – $65,000 + super (depending on experience).

We’re also open to a genuine junior/trainee applicant which would be starting at a lower starting salary, with a review after 6 months.