Receptionist & Office Admin: Customer Care & Ops

Point Australia Pty Ltd; Gold Coast City; On-site; AUD 60,000 - 65,000; Full time

Job summary

Point Australia Pty Ltd on the Gold Coast is seeking a capable Receptionist / Office Assistant to join our team. The role handles front-desk duties, customer service, admin tasks and basic system administration.

We offer a full-time position in Molendinar with salary between $60,000 and $65,000 plus super, depending on experience; junior/trainee applicants considered with an early review.

Qualifications

• Experience in reception/admin/customer service preferred.
• Strong communication and a friendly manner.
• Comfortable using computers, email and basic spreadsheets.

Responsibilities

• Answer incoming calls and greet walk-in customers professionally.
• Log enquiries, book appointments and follow up on leads.
• Email quotes/invoices with support from our offshore team.
• Basic system admin (training provided) – updating customer notes, orders, statuses and tasks.
• Process customer card payments and send receipts; liaise with suppliers as needed.
• Assist with admin tasks such as statements, confirmations and dispatch updates.
• Rentals coordination: take phone bookings, schedule deliveries/pickups with the team and ensure hire equipment is ready for pickup.
• Coordinate simple delivery/pick-up requests with the warehouse team.
• Keep the front office and showroom presentable and organised.
• Work with our bookkeeper on accounts/overdue checks where required.

Skills

Customer service

Communication

Organization

Attention to detail

Computer literacy

Email proficiency

Spreadsheets

Tools

MS Excel

Basic IT systems

Job description

Point Australia Pty Ltd on the Gold Coast is seeking a capable Receptionist / Office Assistant to join our team. The role handles front-desk duties, customer service, admin tasks and basic system administration.

We offer a full-time position in Molendinar with salary between $60,000 and $65,000 plus super, depending on experience; junior/trainee applicants considered with an early review.