Office Administrator | Customer Service & Order Processing

Salad Servers; Willoughby City Council; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

On-site parking

Proximity to public transport

Comprehensive training on products and

Learning and development opportunities

Supportive, collaborative team

Job summary

Salad Servers is looking for a reliable and proactive Office Administrator to join our Administration and Orders Team in Chatswood. This hands-on role focuses on customer service, order processing and general office administration, with full training on our internal systems.

You will work closely with our Office Manager, drivers and other departments to ensure orders are processed accurately and delivered smoothly in a fast-paced environment. Previous admin experience is valued.

Qualifications

• 12 months' experience in administration, office support or similar position.
• Friendly and professional telephone manner.
• Strong communication and interpersonal skills.
• Excellent attention to detail, particularly when processing orders and entering data.
• Good organisational and time management skills.
• Ability to prioritise tasks and remain calm during busy periods.
• Practical, proactive approach to solving problems.
• Basic knowledge of Microsoft Word, Excel and Outlook.
• Flexible, adaptable approach to work.
• Permanent, Monday-to-Friday position.

Responsibilities

• Answer inbound customer calls and assist with enquiries.
• Enter and process customer orders accurately and efficiently.
• Keep customers informed about their orders and deliveries.
• Work closely with the Office Manager and Administration Team.
• Liaise with drivers and internal teams to coordinate orders and resolve issues.
• Complete general office administration, including data entry, filing and paperwork.
• Maintain accurate customer and order records.
• Support the wider team during busy periods.

Skills

Friendly telephone manner

Communication

Interpersonal skills

Attention to detail

Organisational skills

Time management

Proactive problem solving

Microsoft Word

Microsoft Excel

Microsoft Outlook

Flexibility

Monday–Friday

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Office Administrator | Customer Service & Order Processing

Salad Servers is looking for a reliable and proactive Office Administrator to join our Administration and Orders Team in Chatswood. This is a hands‑on position involving customer service, order processing and general office administration. It would suit someone who communicates confidently, pays close attention to detail and enjoys working in a fast‑paced environment. You will work closely with our Office Manager, administration team, drivers and other departments to help ensure customer orders are processed accurately and delivered smoothly. Full training will be provided on our internal systems.

Key responsibilities

• Answering inbound customer calls and assisting with enquiries
• Entering and processing customer orders accurately and efficiently
• Keeping customers informed about their orders and deliveries
• Working closely with the Office Manager and Administration Team
• Liaising with drivers and internal teams to coordinate orders and resolve issues
• Completing general office administration, including data entry, filing and paperwork
• Maintaining accurate customer and order records
• Supporting the wider team during busy periods

About you

• At least 12 months' experience in an administration, office support or similar position
• A friendly and professional telephone manner
• Strong communication and interpersonal skills
• Excellent attention to detail, particularly when processing orders and entering data
• Good organisational and time management skills
• The ability to prioritise tasks and remain calm during busy periods
• A practical, proactive approach to solving problems
• Basic knowledge of Microsoft Word, Excel and Outlook
• A flexible and adaptable approach to work
• A permanent, Monday-to-Friday position
• On site parking available, as well as great proximity to public transport
• A competitive salary based on experience
• Comprehensive training on our products, processes and systems
• Ongoing learning and development opportunities (including opportunities for progression within the company)
• A supportive, welcoming and collaborative team

About us

Salad Servers is a family‑owned Australian food business with more than 45 years' experience. We supply fresh salads and prepared foods to major supermarkets and wholesale partners across Australia. We are proud of our products, our people and the strong relationships we have built with our customers.