Admin & Service Assistant

ALL FIRED UP FIRE SERVICES PTY LTD; Gosford; On-site; AUD 60,000 - 75,000; Full time

Job summary

ALL FIRED UP FIRE SERVICES PTY LTD, Erina NSW, seeks a motivated administrator and service support to join a busy office in the fire protection industry. You will follow deadlines daily and assist with calls, accounts, and field technician support using Uptick CRM (training provided).

Paid training is encouraged with room for growth in a friendly, small family business that values work-life balance and regular annual appraisals.

Qualifications

• Minimum two years experience in a similar role.
• Excellent communication and interpersonal skills are required.
• Teamwork is critical for smooth operations.

Responsibilities

• Support administration and accounts department (MYOB experience an advantage).
• Answer phones and email inquiries in a professional and timely manner.
• Maintain accurate customer records and compliance docs via Uptick CRM.
• Support field technicians and service manager with scheduling changes and updates.
• Familiar with Microsoft Office suite: Outlook, Word, Excel and SharePoint.

Skills

Two years experience

Communication skills

Teamwork

Uptick CRM

MYOB experience

Outlook

Excel

SharePoint

Tools

Uptick CRM

MYOB

Outlook

Excel

SharePoint

Word

Job description

ALL FIRED UP FIRE SERVICES PTY LTD - Erina NSW

We are seeking a motivated and well organised administration and service assistance in a busy office to join our team in the fire protection industry. You must be able to follow deadlines and adhere to them on a daily basis. A minimum of two years experience is required.

Excellent communication and interpersonal skills are required for this office and working as a team is critical for smooth operations.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment providing exceptional customer service, answering calls, accounts support, supporting field technicians using our CRM system - Uptick (training provided) to ensure compliance and service excellence.

Paid training is encouraged both internal and external. Room for growth, competitive salary, annual appraisals, bonus, great small family business that cares about work life balance.

Key Responsibilities

• support administration and accounts department (MYOB experience an advantage)
• answer phones, email enquires throughout the day in a professional and timely manner
• maintain accurate customer records and compliance documentation via our CRM - Uptick (experience an advantage)
• support field technicians and service manager with scheduling changes and updates
• must be familiar with all office microsoft platforms, outllook, word, excel and sharepoint etc.