Admin

Alston Coaches and Buses; City of Melbourne; On-site; AUD 52,000 - 59,000; Full time

Job summary

Alston Coaches and Buses in Melbourne is seeking an Office Admin & Customer Service professional for a full-time, Monday to Friday role. You will respond to emails, quote customers, process bookings and handle inquiries with a professional approach.

The ideal candidate will have 3+ years in customer service, strong data entry skills, excellent telephone manner, and solid Excel/Outlook proficiency. Adaptability, attention to detail, and teamwork are essential in our fast-paced transport

Qualifications

• Previous experience in a customer service role with accurate data entry.
• Minimum of 3+ years of customer service experience is required.
• Possess an excellent telephone manner and the ability to handle customers professionally.
• Strong computer skills using Microsoft Excel and Outlook.
• Advanced functions proficiency in Microsoft Excel is required.
• Good written and oral communication skills.
• Ability to follow procedures, determine to priorities, meet schedules and deadlines.
• Strong attention to detail.
• Have the ability to pick up new systems quickly and adapt in fast paced work environment.
• Strong work ethic with a 'can do' positive attitude - Good team player.
• Experience or knowledge within the Transport industry is an advantage but not necessary.

Responsibilities

• Respond to emails
• Quoting customers
• Processing bookings
• Dealing with any customer enquiry in a professional manner
• Build and maintain customer relationships and ensure customer satisfaction
• Other Administration and Business duties as required
• Have some flexibility with working hours

Skills

Customer service

Data entry

Telephone manner

Communication

Attention to detail

Team player

Adaptability

Transport knowledge

Tools

Microsoft Excel

Microsoft Outlook

Job description

An opportunity exists for an Office Admin & Customer Service person to join our hardworking team on a full time basis, Monday to Friday.

Role & Responsibilities

Responsibilities for this position will include the following:

• Respond to emails
• Quoting customers
• Processing bookings
• Dealing with any customer enquiry in a professional manner
• Build and maintain customer relationships and ensure customer satisfaction
• Other Administration and Business duties as required
• Have some flexibility with working hours

Skills & Experience

To be successful for this position, you will meet the following criteria:

• Previous experience in a customer service role with accurate data entry
• Minimum of 3+ years of customer service experience is required
• Possess an excellent telephone manner and the ability to handle customers professionally
• Strong computer skills using Microsoft Excel and Outlook
• Advanced functions proficiency in Microsoft Excel is required
• Good written and oral communication skills
• Ability to follow procedures, determine to priorities, meet schedules and deadlines
• Strong attention to detail
• Have the ability to pick up new systems quickly and adapt in fast paced work environment
• Strong work ethic with a 'can do' positive attitude - Good team player
• Experience or knowledge within the Transport industry is an advantage but not necessary