Office Admin & Customer Care Coordinator

Signature Showerscreens & Wardrobes; Adelaide; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Training in our products, pricing and

Salary progression

Job summary

Signature Shower Screens & Wardrobes in Adelaide is seeking an experienced Office Administrator & Customer Service Coordinator to keep our office running smoothly from enquiry to installation and invoicing. This permanent full-time role involves coordinating quotes, bookings, invoicing and client communications to ensure our customers receive responsive, reliable service.

You will work closely with the Director and Operations Manager, enjoy a varied workload, learn our products and systems, and

Qualifications

• Experience in office administration, customer service coordination or a similar role.
• Strong attention to detail and consistent follow-through.
• Confident phone manner and clear written communication.
• Good computer skills, including Microsoft Office, and the ability to learn new systems.
• Ability to prioritise independently while knowing when to seek guidance.
• Professionalism when handling confidential information.

Responsibilities

• Answer calls and emails in a friendly, professional manner.
• Gather the information needed to understand customer requirements and prepare quotes.
• Prepare standard quotes using approved pricing and procedures, referring technical enquiries to the Operations Manager.
• Follow up outstanding quotes, answer routine questions and help customers take the next step.
• Arrange site-measure and installation bookings in consultation with the Operations Manager.
• Keep customers and builders informed about appointments and changes.
• Maintain accurate job notes, documents and customer details in ServiceM8.
• Follow up missing plans, selections, approvals and site information.
• Keep track of outstanding administrative tasks so jobs are ready for the next stage.
• Prepare invoices, purchase orders and customer statements.
• Follow up overdue payments and refer disputed accounts to management.
• Maintain organised filing, checklists and office procedures.
• Assist with employee records, onboarding paperwork and interview coordination.
• Identify practical ways to improve administration and reduce unnecessary back-and-forth.
• Experience with ServiceM8 or a trades, building, installation or manufacturing business would be highly regarded, but is not essential.
• Experience with Xero bookkeeping, payroll processing or KPI reporting would also be highly regarded but is not essential.

Skills

Administration experience

Customer service

Attention to detail

Phone manners / communication

Computer skills

Prioritisation

Tools

ServiceM8

Xero

Job description

Signature Shower Screens & Wardrobes in Adelaide is seeking an experienced Office Administrator & Customer Service Coordinator to keep our office running smoothly from enquiry to installation and invoicing. This permanent full-time role involves coordinating quotes, bookings, invoicing and client communications to ensure our customers receive responsive, reliable service.

You will work closely with the Director and Operations Manager, enjoy a varied workload, learn our products and systems, and