Office Administrator & Customer Service Coordinator

Signature Showerscreens & Wardrobes; Adelaide; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Training in our products, pricing and

Salary progression

Job summary

Signature Shower Screens & Wardrobes in Adelaide is seeking an experienced Office Administrator & Customer Service Coordinator to keep our office running smoothly from enquiry to installation and invoicing. This permanent full-time role involves coordinating quotes, bookings, invoicing and client communications to ensure our customers receive responsive, reliable service.

You will work closely with the Director and Operations Manager, enjoy a varied workload, learn our products and systems, and

Qualifications

• Experience in office administration, customer service coordination or a similar role.
• Strong attention to detail and consistent follow-through.
• Confident phone manner and clear written communication.
• Good computer skills, including Microsoft Office, and the ability to learn new systems.
• Ability to prioritise independently while knowing when to seek guidance.
• Professionalism when handling confidential information.

Responsibilities

• Answer calls and emails in a friendly, professional manner.
• Gather the information needed to understand customer requirements and prepare quotes.
• Prepare standard quotes using approved pricing and procedures, referring technical enquiries to the Operations Manager.
• Follow up outstanding quotes, answer routine questions and help customers take the next step.
• Arrange site-measure and installation bookings in consultation with the Operations Manager.
• Keep customers and builders informed about appointments and changes.
• Maintain accurate job notes, documents and customer details in ServiceM8.
• Follow up missing plans, selections, approvals and site information.
• Keep track of outstanding administrative tasks so jobs are ready for the next stage.
• Prepare invoices, purchase orders and customer statements.
• Follow up overdue payments and refer disputed accounts to management.
• Maintain organised filing, checklists and office procedures.
• Assist with employee records, onboarding paperwork and interview coordination.
• Identify practical ways to improve administration and reduce unnecessary back-and-forth.
• Experience with ServiceM8 or a trades, building, installation or manufacturing business would be highly regarded, but is not essential.
• Experience with Xero bookkeeping, payroll processing or KPI reporting would also be highly regarded but is not essential.

Skills

Administration experience

Customer service

Attention to detail

Phone manners / communication

Computer skills

Prioritisation

Tools

ServiceM8

Xero

Job description

Office Administrator & Customer Service Coordinator

Office Administrator & Customer Service Coordinator

Signature Shower Screens & Wardrobes
Adelaide | Permanent Full-Time | Office-Based
$70,000–$75,000 per year plus superannuation

Help keep our customers informed and our office running smoothly.

Signature Shower Screens & Wardrobes is an established Adelaide business supplying and installing shower screens, wardrobes and mirrors for homeowners, builders and commercial projects.

We’re looking for an experienced administration professional who enjoys working with people, keeping track of the details and following tasks through to completion.

Working closely with our Director and Operations Manager, you’ll coordinate the administration behind our jobs—from the first enquiry through to installation and invoicing. Your contribution will help us deliver the responsive, reliable service our customers expect.

Why Join Us?

Permanent full-time employment with an established local business

$70,000–$75,000 per year plus super, depending on your experience and capabilities

Training in our products, pricing and systems, with support as you learn

A varied role with responsibility, where your organisation and ideas make a difference

Potential for salary progression based on performance, increased responsibilities and company growth

Scope to use your additional skills and develop your responsibilities over time

Your Role

Customer Enquiries and Quote Follow-Up

Answer calls and emails in a friendly, professional manner

Gather the information needed to understand customer requirements and prepare quotes

Prepare standard quotes using approved pricing and procedures, referring technical enquiries to the Operations Manager

Follow up outstanding quotes, answer routine questions and help customers take the next step

Bookings and Job Administration

Arrange site-measure and installation bookings in consultation with the Operations Manager

Keep customers and builders informed about appointments and changes

Maintain accurate job notes, documents and customer details in ServiceM8

Follow up missing plans, selections, approvals and site information

Keep track of outstanding administrative tasks so jobs are ready for the next stage

Invoicing and Office Support

Prepare invoices, purchase orders and customer statements

Follow up overdue payments and refer disputed accounts to management

Maintain organised filing, checklists and office procedures

Assist with employee records, onboarding paperwork and interview coordination

Identify practical ways to improve administration and reduce unnecessary back-and-forth

About You

You have solid administration experience and enjoy being someone the team can rely on. You’re comfortable speaking with customers, managing several priorities and taking ownership of your work.

You will bring:

Experience in office administration, customer service coordination or a similar role

Strong attention to detail and consistent follow-through

A confident phone manner and clear written communication

Good computer skills, including Microsoft Office, and the ability to learn new systems

The ability to prioritise independently while knowing when to seek guidance

Professionalism when handling confidential information

A practical, helpful approach to working with others

Experience with ServiceM8 or a trades, building, installation or manufacturing business would be highly regarded, but is not essential. We welcome applicants with transferable experience who are willing to learn our industry.

Experience with Xero bookkeeping, payroll processing or KPI reporting would also be highly regarded but is not essential.