Administration Assistant

Spotlight Retail Group (SRG); City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Central location

Full-time hours

Tools provided

Public transport access

On-site parking

Career progression

Staff discounts

Job summary

Spotlight Retail Group (SRG) is seeking an experienced Administrative Assistant for our Made to Measure team in Melbourne. You will support consultants and customers from quote to installation, handling enquiries, admin tasks and coordination with internal teams.

The role requires strong customer service, communication and organisational skills, with full-time hours Mon-Fri and occasional Saturday. On-site location with parking and easy transport access provided.

Qualifications

• Experience in admin for window furnishings or soft furnishings is a plus.
• Excellent customer service and communication skills.
• Professional phone manner and ability to manage multiple priorities.

Responsibilities

• Manage inbound enquiries from customers, stores and consultants.
• Make outbound calls to customers along the Made to Measure journey.
• Respond promptly to emails and customer correspondence.
• Provide administrative support to the Made to Measure team.
• Coordinate customer information with accuracy and detail.
• Collaborate with consultants, suppliers and internal stakeholders.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate records and follow internal processes.
• Contribute to an exceptional end-to-end customer experience.

Skills

Customer service

Administration

Communication

Attention to detail

Organisational skills

Problem solving

Job description

Love organisation, problem-solving and creating great customer experiences?
At Spotlight Retail Group, we're passionate about helping our customers turn their houses into homes. Our Made to Measure (M2M) team plays a key role in delivering customised window furnishing solutions, and we're looking for an experienced Administrative Assistant to join our high-performing team. If you are someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in keeping everything running smoothly behind the scenes, we would love to meet you.

• Central Office Location- Beautiful South Melbourne!
• Full Time hours Monday-Friday (occasional Saturday)
• All tools of the trade provided
• Easy access to public transport or on-site parking
• Pathways for long-term career within SRG.
• Discounts and so much more across ALL brands!

The Role

As our Made to Measure Administrative Assistant, you are part of the backbone of our customer journey. Supporting our consultants and customers from quote through to installation. Every day is different, with a mix of customer service, administration, problem-solving and collaboration.

• Managing inbound enquiries from customers, stores and consultants.
• Making outbound calls to customers throughout their Made to Measure journey.
• Responding promptly to emails and customer correspondence.
• Providing administrative support to the Made to Measure team.
• Coordinating customer information with accuracy and attention to detail.
• Working collaboratively with consultants, suppliers and internal stakeholders.
• Resolving customer concerns professionally and efficiently.
• Following internal processes and maintaining accurate records.
• Helping create an exceptional customer experience from start to finish.

What You'll Need

Someone who brings energy, confidence and industry knowledge!

• Previous experience within the admin window furnishings, blinds, curtains or soft furnishings industry (bonus).
• Outstanding customer service and communication skills.
• A confident and professional phone manner.
• Strong administrative and organisational skills.
• Excellent attention to detail and the ability to manage competing priorities.
• A proactive approach to problem-solving and finding solutions.
• The ability to remain calm under pressure and adapt to changing priorities.
• Experience working with multiple systems and managing customer enquiries.
• A positive attitude and genuine passion for helping customers.
• Must have full-time availability and Full working rights within Australia.

Ready to Join Us?

If you have industry experience, love delivering exceptional customer experiences and enjoy being part of a team that genuinely supports one another, we would love to hear from you.