OCC Controller: Real-Time Transit Operations Lead

CDC NSW; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

CDC NSW is the largest private bus operator in NSW. An OCC Controller role at our Foundry Road OCC is a career-defining opportunity to monitor bus service performance in real time and minimise delays using PTIPS and TRBOnet.

You will coordinate with drivers, mechanical staff, and external parties to resolve faults, organize replacements and transfer passengers during disruptions, while maintaining a calm, professional service.

Qualifications

• Fluent English with excellent verbal and written communication skills.
• Ability to remain calm in changing priorities and emergencies.

Responsibilities

• Monitor On-Time-Running (OTR) of bus fleet in real time using PTIPS.
• Contact fleet via TRBOnet and respond to calls and channel requests.
• Coordinate with mechanics for breakdowns and bus changes.
• Escalate major incidents and arrange on-site CDC representation.
• Assist passenger transfers during service disruptions.

Skills

Fluent English

Excellent communication

Calm under pressure

Tools

PTIPS

TRBOnet

Job description

CDC NSW is the largest private bus operator in NSW. An OCC Controller role at our Foundry Road OCC is a career-defining opportunity to monitor bus service performance in real time and minimise delays using PTIPS and TRBOnet.

You will coordinate with drivers, mechanical staff, and external parties to resolve faults, organize replacements and transfer passengers during disruptions, while maintaining a calm, professional service.