OCC Controller: Real-Time Bus Operations Lead

ComfortDelGro Corporation Australia; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

CDC NSW in Sydney is seeking an OCC Controller to monitor bus service performance in real time and minimise delays using online support systems. The role is based at the Foundry Road depot and offers the chance to join one of the largest public transport providers in Australia.

As an OCC Controller you will coordinate drivers, depot staff and external parties to restore service after disruptions and to maintain safety and reliability for customers.

Qualifications

• Ability to think logically and stay calm in changing priorities and challenging situations.
• Willing to work in a varied shift pattern including alternate weekend shifts.
• Fluent English with excellent verbal and written communication skills.
• Maintain a friendly, calm and professional manner and confidentiality at all times.
• Identify and rectify problems and issues in a timely manner.
• Proficiency with computers and willingness to learn new technologies.

Responsibilities

• Monitor On-Time-Running (OTR) of the bus fleet in real time and maintain KPI targets.
• Use TRBOnet radio to contact fleet and respond to calls and open channel requests.
• Clarify information from drivers over radio and resolve issues.
• Liaise with mechanical staff regarding breakdowns and fleet faults on the road.
• Escalate major incidents and arrange CDC representation to attend scene.
• Coordinate passenger transfers and arrange replacement services as needed.
• Monitor regional and special event services and liaise with marshals and drivers.
• Despatch services with passenger load-in/out requirements.

Skills

English

Communication

Problem solving

Calm under pressure

Confidentiality

Digital literacy

Customer service

Pre-employment medical

Working with Children Check

Job description

CDC NSW in Sydney is seeking an OCC Controller to monitor bus service performance in real time and minimise delays using online support systems. The role is based at the Foundry Road depot and offers the chance to join one of the largest public transport providers in Australia.

As an OCC Controller you will coordinate drivers, depot staff and external parties to restore service after disruptions and to maintain safety and reliability for customers.