NSW Cranes Service Manager – Lead Workshop & Field Team

Cappro Pacific; Sydney; Presencial; AUD 170.000 - 187.000; Jornada completa

Descripción de la vacante

Cappro Pacific in Sydney, NSW invites an experienced Service Manager to lead the NSW service operation from Wetherill Park. You will direct workshop and field service teams, ensuring safe, efficient work and alignment with financial targets.

You will manage workload, cost control, KPI delivery and customer relationships, driving continuous improvement while mentoring technicians, apprentices and team leaders toward high performance.

Formación

• Trade qualification in Mechanical Fitting or equivalent.
• 5+ years experience in equipment maintenance, product support or related industry.
• 3+ years leadership in service/workshop/manufacturing/operational management.
• Strong technical knowledge of mobile cranes or heavy industrial equipment.
• Experience managing workshop operations and field service teams.
• Commercially minded with cost, profitability, labour utilisation and KPIs.
• Ability to lead and develop a technical team with clear expectations.
• Excellent customer relationship, communication, negotiation and reporting abilities.
• Strong organisation, planning and time management skills.
• Proficiency in Microsoft Office and ERP systems.

Responsabilidades

• Manage workshop and field service activities, including maintenance, repairs, inspections and major crane inspections.
• Plan workloads, allocate technicians and resources, coordinate repair schedules to meet promised completion dates.
• Oversee equipment assessments, repair scopes and estimates, ensuring jobs are accurately costed before invoicing.
• Build strong customer relationships, conduct site visits and ensure service enquiries and issues are addressed promptly and professionally.
• Monitor work in progress, labour utilisation, parts consumption and profitability against KPIs.
• Work closely with Parts, Purchasing and Product Support to ensure technicians have the materials and technical information required.
• Lead, mentor and develop team leaders, technicians, apprentices and support staff, including recruitment, training and performance reviews.
• Maintain workshop, tooling, service vehicles and equipment standards, while driving safety compliance and continuous improvement.
• Maintain accurate service records within the ERP system and contribute to reporting, forecasting and budget preparation.
• Occasional domestic travel and reasonable contact outside normal working hours may be required.

Conocimientos

Leadership

Communication

Negotiation

Reporting

Time management

Organisation

ERP systems

Microsoft Office

Educación

Trade qualification in Mechanical Fitting

Herramientas

ERP systems

Microsoft Office

Descripción del empleo

Cappro Pacific in Sydney, NSW invites an experienced Service Manager to lead the NSW service operation from Wetherill Park. You will direct workshop and field service teams, ensuring safe, efficient work and alignment with financial targets.

You will manage workload, cost control, KPI delivery and customer relationships, driving continuous improvement while mentoring technicians, apprentices and team leaders toward high performance.