NSW Branch Operations Manager

Finer Power Transmissions Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Finer Power Transmissions Pty Ltd in Smithfield NSW seeks an experienced Branch Operations Manager to lead our Smithfield NSW branch with a hands-on approach across internal sales, warehouse operations, stock control and people management.

You will lead from the front, answering customer calls, processing quotations and orders, supporting the internal sales team, and stepping into warehouse duties to keep the branch running smoothly.

Qualifications

• Experience across internal sales, warehouse operations and stock control.
• Strong people-management and frontline leadership in a practical setting.
• Familiarity with ERP or inventory systems, preferably NetSuite.

Responsibilities

• Lead and support internal sales and warehouse teams.
• Answer customer calls and provide hands-on internal sales support.
• Oversee quotations, orders and customer enquiries.
• Manage day-to-day office and warehouse operations.
• Maintain inventory accuracy and stock control.
• Monitor branch performance and key KPIs.
• Ensure WHS compliance and safe workplace.
• Resolve operational issues and identify sales improvements.

Skills

Internal sales/customer service

Warehouse operations

Stock control

People management

ERP/Inventory systems

NetSuite ERP

Microsoft Outlook/Excel/Word

Tools

NetSuite ERP

Job description

Finer Power Transmissions - Smithfield NSW

Finer Power Transmissions is seeking an experienced Branch Operations Manager to lead our Smithfield NSW branch.

This is a hands-on leadership role across internal sales (customer service), warehouse operations, stock control and people management. You'll lead the branch team while remaining actively involved in the day-to-day operation.

Importantly, this is not a purely office-based management position. You'll be expected to lead from the front, answering customer calls, assisting with enquiries, quotations and orders, supporting the internal sales team, and getting hands-on in the warehouse when required to keep the branch running smoothly.

About the Role

Finer Power Transmissions is seeking an experienced Branch Operations Manager to lead our Smithfield NSW branch.

This is a hands-on leadership role across internal sales (customer service), warehouse operations, stock control and people management. You'll lead the branch team while remaining actively involved in the day-to-day operation.

Importantly, this is not a purely office-based management position. You'll be expected to lead from the front, answering customer calls, assisting with enquiries, quotations and orders, supporting the internal sales team, and getting hands-on in the warehouse when required to keep the branch running smoothly.

Key Responsibilities

• Lead and support the internal sales and warehouse teams
• Answer customer calls and provide hands-on internal sales (customer service) support
• Oversee quotations, order processing and customer enquiries
• Manage day-to-day office and warehouse operations
• Maintain accurate inventory, stock control and order fulfilment
• Monitor branch performance, expenses and key operational KPIs
• Maintain WHS, company procedures and a safe workplace
• Resolve customer, stock and operational issuesHelp identify opportunities to improve sales and branch performance

About You

We're looking for a practical manager who leads from the front and is comfortable working across both the sales office and warehouse.

Ideally, you will have:

• Experience in bearings, mechanical power transmission, industrial supplies or a similar trade environment
• Previous branch, operations or team management experience
• Strong internal sales (customer service) and B2B experience
• Confidence speaking with customers and handling enquiries and quotations
• Good knowledge of stock and warehouse operations
• Strong organisational and people-management skills
• Experience with ERP or inventory systems
• Microsoft Outlook, Excel and Word skills

A forklift licence and NetSuite (ERP) experience would be advantageous.

Why Join Finer Power Transmissions?

• Established Australian family-owned business
• Specialist bearings and power transmission industry
• Genuine responsibility and autonomy over branch operations
• Varied role across leadership, internal sales and warehousing
• Full-time Monday-to-Friday 8am-5pm position based in Smithfield NSW

If you know the bearings and power transmission industry and enjoy being involved in the day-to-day running of a branch, we'd like to hear from you.