NSW Area Leader: Drive Customer Experience & Growth

POP MART OCEANIA PTY LTD; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

POP MART is seeking an experienced Area Manager to oversee six high-volume stores across NSW and lead a team of around 70 employees. This hands-on role focuses on developing store leaders, driving sales performance, and delivering exceptional customer experiences in a rapidly expanding Australian market.

You will spend substantial time in stores, champion a high-energy, people-focused culture, and guide commercial strategies to elevate the NSW retail portfolio.

Qualifications

• Multi-site retail leadership experience across a network of stores.
• Experience leading and developing Store Managers and large diverse teams.
• Strong commercial acumen and customer-focused mindset.

Responsibilities

• Lead People & Culture: inspire, coach and develop store managers and retail leaders.
• Drive Commercial Performance: improve sales, profitability and store performance.
• Deliver Exceptional Retail Experiences: ensure engaging, brand-aligned customer experiences across all stores.
• Build the Future: develop future leaders and support store relocation and enhancement projects.

Job description

POP MART is seeking an experienced Area Manager to oversee six high-volume stores across NSW and lead a team of around 70 employees. This hands-on role focuses on developing store leaders, driving sales performance, and delivering exceptional customer experiences in a rapidly expanding Australian market.

You will spend substantial time in stores, champion a high-energy, people-focused culture, and guide commercial strategies to elevate the NSW retail portfolio.