Night Shift Outbound Ops Lead: Process & Training

Amazon; City of Melbourne; On-site; AUD 55,000 - 68,000; Full time

Job summary

Amazon Australia is seeking a Process Assistant for Outbound Operations at the Ravenhall Fulfilment Centre. You will lead and coach associates, ensure adherence to SOPs, and support daily labour planning and reporting to drive outbound performance.

The role requires strong communication, teamwork, and the ability to work a night shift schedule (Mon-Thurs, 6:15 PM to 4:15 AM) in a fast-paced 24/7 environment. Applicants should be dynamic, highly organized and proactive.

Qualifications

• 1+ years of Microsoft Office experience.
• Dynamic, highly organised, and a proactive self-starter with strong teamwork and communication.

Responsibilities

• Helping support daily management of department duties, including allocating labor, leading meetings and assigning job duties.
• Providing coverage for Area Managers.
• Providing policy follow-up, attendance tracking (duties do not extend to discipline).
• Tracking and reporting of labor hours.
• Assisting the floor as an associate resource, training associates and verifying SOP compliance.
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance.
• Participating in Operational Excellence initiatives in some capacity.
• Fully understanding workflow and daily production goals.
• Assisting in keeping work area clean and organised.
• Identifying and addressing safety hazards within the work area.
• Coaching associates to work safely at all times.
• Referring all job injuries immediately to area manager.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Availability to work 38 hours+/week, and overtime as required.
• Can lift up to 22.2 kilos, stand/walk for up to 12 hours, and able to frequently push, pull, squat, bend, and reach.
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience.
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members

Skills

Strong communication skills

Team collaboration

Organisational skills

Tools

Microsoft Office

Job description

Amazon Australia is seeking a Process Assistant for Outbound Operations at the Ravenhall Fulfilment Centre. You will lead and coach associates, ensure adherence to SOPs, and support daily labour planning and reporting to drive outbound performance.

The role requires strong communication, teamwork, and the ability to work a night shift schedule (Mon-Thurs, 6:15 PM to 4:15 AM) in a fast-paced 24/7 environment. Applicants should be dynamic, highly organized and proactive.