Guest Concierge & Porter — Elevate Stays & Perks

QT Hotels and Resorts; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Dining & stays discount

Movie ticket discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

QT Hotels & Resorts is seeking a friendly Concierge/Porter to greet guests and deliver personalised local recommendations, setting the tone for an unforgettable stay. You’ll manage concierge and porter duties, handle luggage, and provide front-of-house support with confident, professional presence in a fast-paced environment, including nights, weekends and holidays.

Use hotel computer systems to manage reservations and guest information, coordinate with other departments, and ensure every guest

Qualifications

• Hotel front-of-house experience is preferred.
• Valid driver’s license to operate guest vehicles.
• Ability to anticipate guest needs and respond promptly.
• Warm, professional interpersonal approach with guests.
• Strong knowledge of local attractions and dining options.
• Experience handling luggage transfers and front-of-house coordination.
• Collaborative mindset to coordinate guest requests across departments.

Responsibilities

• Create exceptional first impressions as a key contact for guests.
• Take ownership of concierge and porter duties, including luggage handling.
• Capture guest requests, resolve issues on the spot, and ensure seamless service.
• Operate computer systems and property management tools to manage reservations and guest data.
• Work in a fast-paced environment and cover varied shifts, including nights, weekends, and holidays.

Skills

Guest service

Driver's license

Anticipate guest needs

Interpersonal warmth

Local knowledge

Luggage handling

Cross-department collaboration

Job description

QT Hotels & Resorts is seeking a friendly Concierge/Porter to greet guests and deliver personalised local recommendations, setting the tone for an unforgettable stay. You’ll manage concierge and porter duties, handle luggage, and provide front-of-house support with confident, professional presence in a fast-paced environment, including nights, weekends and holidays.

Use hotel computer systems to manage reservations and guest information, coordinate with other departments, and ensure every guest