Porter Full Time InterContinental Sydney

InterContinental Hotels & Resorts; Sydney; On-site; AUD 48,000 - 65,000; Full time

Benefits offered by this job

Complimentary meals on shift

Uniform provided and laundered

Staff parking on site

Employee discounts across IHG

Job summary

InterContinental Sydney, located in the vibrant Circular Quay area, is seeking a dedicated Porter to join our Front Office Team. You will warmly welcome guests, assist with luggage, arrange transportation, and ensure a seamless, luxury experience from arrival to departure.

As a brand ambassador in a five‑star environment, you will uphold impeccable grooming standards, provide local recommendations, and support across departments as needed.

Qualifications

• Experience in a hotel or guest-facing role preferred but not essential.
• Excellent attention to detail and high standards expected in a luxury hotel.
• Strong personal presentation and brand ambassador mindset.

Responsibilities

• Greet guests warmly and be the face of the hotel.
• Assist guests with luggage and organize transportation.
• Park guest vehicles and deliver bags per hotel policy.
• Deliver luggage to rooms and handle mail for guests and the hotel.
• Provide knowledgeable recommendations about the hotel and local area.

Skills

Guest service

Communication

Grooming standards

Physical fitness

Job description

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

We invite you to join us as Porter at this incredibly exciting time for our Hotel, as part of our Front Office Team

Your day to day

You will be one of the first people to welcome our guests.

You are the face of the hotel and provide a warm welcome that begins a memorable experience for our guests to the sincere farewell on departure, you are well and truly the heart of our hotel.

This is a physical and active front of house positions involving logging requests, assisting guests with luggage, organising transportation,valet parking and fulfilling a variety of other needs the guests may have.

Securely park guest vehicles, deliver bags, and manage amenities according to hotel policies.

Tag and deliver luggage to guest rooms, handle mail and parcels for guests and the hotel.

Welcome guests to their rooms, explaining all features and hotel offerings.

Be knowledgeable about the hotel and the surrounding area, providing expert recommendations to exceed guest expectations

If you are a people person, this is a busy and varied guest facing roles with connection to all departments across the Hotel.

Your warm and friendly personality and ability to take ownership and resolve any issue or request which will be the key to creating a seamless, luxury experience for our guests.

Our Bell team is supportive and will provide plenty of training, mentoring and coaching opportunities for you to excel in these roles.

What we need from you

Experience in a similar role within Hotel or Guest Service is preferred but not essential

Ability to work in guest facing role, you enjoy working with the public and in a team environment

Excellent attention to detail & commitment to high standards - we are a Luxury Hotel experience

Superior, immaculate grooming and presentation- you are a brand ambassador for InterContinental Sydney

Ability to lift, push and pull large objects up to 23kgs

You must meet the legal requirements to live & work in Australia

Please note to be considered for this role, as you will be parking guests cars, essential for this role you must have one of the following:

A full unrestricted NSW Driver License. Provisional is not acceptable

OR

A valid international Driver license and you must gain a valid NSW DriverLicense as a condition of ongoing employment.

We Offer

• Complimentary meal on shift
• Designer uniform, laundered for you daily
• Discounted staff parking on site
• Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage
• An immense employee discounts platform for all your favourite brands and retailers

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

Visithttp://careers.ihg.com/ to find out more about us.