Night Manager

Accor Apartments & Realty; Kingscliff; On-site; AUD 65,000 - 75,000; Full time

Job summary

Accor Apartments & Realty is seeking a Night Manager to oversee operations from 11pm to 7am, ensuring guest queries are addressed and security maintained. You will manage the night desk, conduct audits and contribute to smooth handovers for the day team.

The role emphasizes independent work, strong customer service, and attention to detail in revenue reporting, with focus on nightly operations and guest experiences.

Qualifications

• Experience in Night Audit and/or Accounts is highly valued.
• Positive demeanour and ability to work independently.
• Commitment to customer service and capability to perform nightly front office audits.
• Proactive, quick thinker focused on guest experiences.
• Keen eye for detail to ensure accurate daily revenue capture and reporting.

Responsibilities

• Manage nightly hotel operations and ensure safety during shift.
• Deliver continuous customer service including check-ins and checkouts.
• Oversee reception desk, night audit and reporting procedures.
• Uphold overnight property security standards.
• Assist daytime team preparation and handover.

Skills

Night audit

Accounts

Customer service

Front office audits

Attention to detail

Job description

Purpose

As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.

Primary Responsibilities

• Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
• Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations

Skills and Experience

• Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
• A positive demeanour and capable of working independently
• Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
• Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
• A keen eye for detail to ensure accurate daily revenue capture and reporting