Night Operations & Guest Experience Lead

EVT Connect Hospitality; Melbourne; In loco; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Global brand exposure

Career growth opportunities

Exposure to hotel operations and fare/

Team-oriented work culture

Employee discounts at EVT & IHG hotels

Descrizione del lavoro

EVT Connect Hospitality is seeking a Night Manager for Holiday Inn Express Melbourne Little Collins. You will oversee night operations, ensure guest satisfaction, and maintain financial accuracy while complying with brand standards.

The role also involves auditing revenue, cost control, and guiding the overnight team to deliver consistent service. You will act as the Finance & Business Support representative overnight, with a focus on security, reporting, and compliance.

Competenze

• Previous hotel supervisory or Night Manager experience.
• Strong financial and operational acumen.
• Excellent communication and problem-solving skills.
• Ability to lead, influence, and support a small team.
• Strong attention to detail and accountability mindset.

Mansioni

• Oversee smooth and secure hotel operations during the night shift.
• Deliver exceptional guest service, handling enquiries, complaints, and requests promptly.
• Conduct regular property inspections to ensure cleanliness, safety, and brand standards.
• Complete night audit processes, including revenue reporting, reconciliations, and financial accuracy checks.
• Monitor and control hotel cash, floats, credit transactions, and security of funds.
• Ensure compliance with credit policies, purchasing policies, and internal financial controls.
• Maintain accurate records in the PMS and complete required reporting.
• Lead and support the overnight team, ensuring readiness, performance, and adherence to standards.
• Provide coaching, guidance, and clear communication to team members during shift operations.
• Act as key contact for emergency situations, ensuring correct procedures are followed.
• Ensure compliance with IHG brand standards, WHS requirements, and hotel safety procedures.

Conoscenze

Night Manager experience

Financial acumen

Operational oversight

Team leadership

Formazione

Hospitality qualification

Descrizione del lavoro

EVT Connect Hospitality is seeking a Night Manager for Holiday Inn Express Melbourne Little Collins. You will oversee night operations, ensure guest satisfaction, and maintain financial accuracy while complying with brand standards.

The role also involves auditing revenue, cost control, and guiding the overnight team to deliver consistent service. You will act as the Finance & Business Support representative overnight, with a focus on security, reporting, and compliance.