Night Manager – Guest Experience & Security Lead

Mercure Hotels; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Mercure Melbourne Southbank is seeking a Full-Time Night Manager to oversee our overnight operations, ensuring guest satisfaction and the security of the property. You will manage audits of nightly revenue and support front desk activities, contributing to smooth, safe, and efficient guest experiences.

This role requires strong communication, a detail-oriented mindset, RSA & First Aid, and availability for a 7-day overnight roster.

Qualifications

• Guest-focused approach in a fast-paced hotel setting.
• Clear written and verbal communication.
• RSA certification and First Aid.
• Proficient with Outlook and MS Office.
• Experience with Opera property management system preferred.

Responsibilities

• Audit daily revenue postings and adjust as needed.
• Prepare reports for finance and management.
• Provide guest services including check-in/out and information.
• Settle guest accounts and ensure cashiering accuracy.
• Enforce security procedures for guest confidentiality.
• Support Operations Manager and General Manager with checks and balances.
• Assist with Food & Beverage duties as required.

Skills

Guest-centric focus

Effective communication

RSA & First Aid

MS Outlook & MS Office

Opera PMS knowledge

Tools

Opera PMS

Microsoft Office

Job description

Mercure Melbourne Southbank is seeking a Full-Time Night Manager to oversee our overnight operations, ensuring guest satisfaction and the security of the property. You will manage audits of nightly revenue and support front desk activities, contributing to smooth, safe, and efficient guest experiences.

This role requires strong communication, a detail-oriented mindset, RSA & First Aid, and availability for a 7-day overnight roster.