Night Manager - Guest Experience & Security

Mercure; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

Mercure Melbourne Southbank is seeking an energetic and enthusiastic Full-Time Night Manager to ensure the smooth overnight operation, maximise guest satisfaction, and maintain safety and security. In this role you will audit nightly revenue, assist with guest check-in/out, manage accounts, and support the Operations Manager and General Manager.

A RSA and First Aid certification is preferred, and overnight roster availability is required.

Qualifications

• Guest-obsessed approach in a fast-paced environment.
• Ability to adapt to change and provide quick thinking solutions.
• Clear, confident written and verbal communication.
• Experience with Opera PMS preferred.
• RSA and First Aid certification or willingness to obtain.
• Willingness to work a 7-day overnight roster.

Responsibilities

• Audit daily revenue and postings and adjust as needed.
• Collate paperwork and reports for finance and management.
• Provide efficient guest services including check-in/out.
• Settle guest accounts and ensure cashiering accuracy.
• Maintain security procedures for guest confidentiality and safety.
• Uphold hotel standards of professionalism.
• Be analytical with attention to detail.
• Assist Operations Manager and GM with checks and balances.
• Assist with F&B duties including prep, service and cleaning.

Skills

Guest focus

Change management

Communication skills

Opera PMS

Microsoft Office

Tools

Opera PMS

Job description

Mercure Melbourne Southbank is seeking an energetic and enthusiastic Full-Time Night Manager to ensure the smooth overnight operation, maximise guest satisfaction, and maintain safety and security. In this role you will audit nightly revenue, assist with guest check-in/out, manage accounts, and support the Operations Manager and General Manager.

A RSA and First Aid certification is preferred, and overnight roster availability is required.