Night Guest Experience Specialist

Oaks-Hotels,-Resorts-; Port Douglas; On-site; AUD 51,000 - 72,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Oaks Port Douglas Resort is seeking a casual Night Guest Service Agent who loves hospitality and creating memorable stays. You will welcome guests, assist with late check-ins, and guide them with local recommendations.

You’ll handle reservations and inquiries across channels, ensuring high service standards. A warm, professional demeanor and the ability to work weekends and varied shifts are essential for success.

Qualifications

• Experience in hotel, hospitality, or customer-facing roles.
• Strong verbal and written communication.
• Excellent guest service and issue resolution.
• Willingness to work weekends and shifts.
• Professional appearance and presentation.

Responsibilities

• Greet guests and manage check-in/check-out smoothly.
• Answer inquiries via in person, phone, and email.
• Process reservations accurately using PMS.
• Provide personalized local tips to enhance stays.

Skills

Hospitality experience

Clear communication

Guest-focused service

Positive attitude

Team player

Job description

Oaks Port Douglas Resort is seeking a casual Night Guest Service Agent who loves hospitality and creating memorable stays. You will welcome guests, assist with late check-ins, and guide them with local recommendations.

You’ll handle reservations and inquiries across channels, ensuring high service standards. A warm, professional demeanor and the ability to work weekends and varied shifts are essential for success.